Our Emergency Department is extremely busy. 

If you need medical care or advice that is urgent but not an immediate, genuine emergency, please visit https://111.nhs.uk/ or call 111 first so trained NHS 111 advisors can tell you the best place to be seen quickly.

Please remember there is also the Urgent Treatment Centre at Seaton House, NG2 4LA.

Film crew image

Communications and media

Our Communications Team provides specialist support to the Trust, media and other partners with their work.

We help with all requests for filming, interviews and statements from the media and other stakeholders.

We also manage the Trust’s internal and external channels and provide appropriate advertising opportunities for third parties.

Our in-house design service does high quality work for external organisations and companies at competitive rates. You can find out more here


Under no circumstances may interviews, filming or photography be carried out on or around the hospital sites without the express permission of the Communications Team.

Anyone who is found to be filming or photographing on one of our sites without the permission of the Trust’s communications team will be asked to leave immediately, and footage and photographs may be confiscated or legal advice sought. All filming requests will be considered on an individual basis.  If you need further information, or would like to arrange an interview, please contact us in advance


All film crews and photographers must be accompanied by a member of Trust staff at all times. No patients or staff are to be filmed without consent. Patients are required to fill in a Trust consent form before proceeding with any filming. If a patient is under 16 years of age, the parent or guardian must complete the form. All film crews and photographers must comply with our infection, prevention and control procedures.

Key principles

Patient confidentiality is of utmost importance and written consent to filming must always be obtained from patients, staff and the Trust. Consent forms must be sent to, and agreed by, the Communications Team prior to filming.

Authorisation will be given on the understanding that it may be withdrawn at any point if either a patient or member of staff withdraws consent.

Filming must not interfere with our ability to deliver care or effectively run our services. Patient and staff safety is paramount at all times.

The privacy of patients must be respected and their dignity preserved.

Film crews must vacate the area if reasonably requested to do so by a senior member of staff.

If requested by the Trust, the company must show the final version of the film before broadcasting to ensure content is appropriate and matters of confidentiality are not breached.

Film may be used only for the purpose identified in the application.

Laminated ‘filming in process’ notices should be displayed in all areas where cameras are in operation.

Filming by patients of staff and other patients

Filming in our hospitals by patients and their friends and families is not allowed without the express permission of the senior nurse in charge.  Patients and staff may legitimately refuse to give this permission.  This is to protect the privacy of patients and staff. 


Before filming:  All filming requests must be directed to the Trust’s communications team. Details of the request, including dates, specifications and duration must be sent by email to NUH.communications@nuh.nhs.uk and a request must be submitted.

Whilst filming: The film crew must be accompanied by a member of Trust staff at all times.  Rigorous infection control procedures must be respected at all times.  No patients or staff are to be filmed without obtaining proper consent

Contact us

Office hours

During office hours (Monday to Friday, 9am-5pm) all media enquiries should be directed to the relevant communications colleague.

Tiffany Jones
Director of Communications and Engagement
T: 0115 924 9924 Ext: 80411 / 07812 269 880

Suzanne O'Neill
Deputy Director of Communications and External Relations
T: 0115 924 9924 Ext: 85874 / 07966 548 705

Rosie Huckle
Head of Communications and Engagement - Tomorrow's NUH
T: 07812 276 872

Elizabeth Norris
Awards and Recognition Lead
T: 0115 924 9924 Ext: 85420 / 07812 275 870

Ian Kingsbury
Communications Manager
T: 0115 924 9924 Ext: 85779 / 07812 276 119

Catherine Hancock
Senior Communications Officer
T: 0115 924 9924 Ext: 88707 / 07812 275790

Karen Shale
Communications Officer
07812 278265

Nancy Smith
Digital Communications Lead
T: 0115 924 9924 Ext: 82706

James Stephenson
Design and Digital Assistant
T: 0115 924 9924 Ext: 82133

Charlotte Andrews
Digital Communications Assistant
T: 0115 924 9924 Ext: 87754


We provide a 24 hour on-call service. To speak to someone in the Communications Team out of office hours, please call the switchboard on 0115 924 9924 and ask to speak to communications on-call.  

For non-urgent enquiries, please find more information here.