Team NUH Staff App

Photo of the app on a mobile phone An app for colleagues across NUH to bring together useful information and resources at your fingertips, wherever you are from your mobile phone or tablet.

The 'TeamNUH' app is available to download for free to your device(s) and includes quick links to our latest news, ESR, e-Roster, wellbeing support and much more.

It's provided to us for free and you’ll also find some great NHS staff discounts and offers.

You can feedback direct from the app once you’ve downloaded it or please do email

How to download

Click the links below based on your device:

Android or search 'TeamNUH' on the playstore

qr code for android devices

app store logos

iOS (only available via this link)

qr code for apple devices


Team NUH staff app privacy notice

Team NUH Staff App Privacy Notice


Our contact details

Name: Chapelcroft (ARK)

Address:51 Saint Leonards Road West, Lytham St.Annes, FY8 2PF

Phone Number: 01253 781444


This Privacy Notice was last updated October 2023.


The type of personal information we collect

We currently collect and process the following information:

Personal Data by using our Service

In order to improve the Service, we use anonymous Data. This information will not be made publicly available through the Service.


Automatically generated information

Like most other websites and online services, the App gathers and process automatically generated information about how you use the App. The information gathered includes your IP-address and/or a unique device ID.

If you specifically opt-in, the App may collect your geo-location information. In any event, you can block geo-location collection trough the settings of your mobile device.

If you specifically opt-in to permit access and collection of information from your social network account, then your basic personal information in your social network account will be collected (such as your name and email address) as well as your social network user id (but not your password) and parameters related to the posts you shared through the App. Please refer to the social network’s privacy policy for more details on how you can set the privacy preferences of your account to control the information that may be accessed and retrieved.

This also occurs with regard to the automatically generated information about how you use the App This kind of information helps us to better understand how the App is used, and how we can improve the Service to suit the need of you as a user. If you enable the user authorisation features inside the App, the following additional information will be stored:

• Name

• Email address

• Age range (optional)

• Gender (optional)

• Phone number (optional)

• Access to your camera in order to upload any images to the app if required (optional).

• Additional profile information returned by an external provider such as Facebook or LinkedIn.

To provide the App-owner (the Trust) with information about the usage of the app we are also collecting the following (anonymous) information:

• The moment you open the app

• The blocks you've opened inside the app and the amount of time you've spend in this block

• Actions such as music playback, opening URLs etc.

• The moment you leave the app

Note: if the user authorisation features are enabled, we can link the anonymous information to you once you login.


Specific information

We may ask you to engage in certain activities via the App, such as for example loyalty-card, newsletters, advertising, however we will not ask for any personal information.



In general, and for specific functionality built in the App, our service asks for Permissions. These Permissions are asked from the App user when the App is downloaded from the store and / or when a specific functionality is used.


How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

- to enable you to use the Service

- to keep you updated with relevant information about our Service

- to improve and/or customise the Service

- to identity you/or customise the Service

- to identify you and to prevent fraud

- to provide support

- to pass your Personal Data to third parties if you requested us to do so or if weare legally obliged to do so.

We do not sell, trade, or rent your Personal Data to third parties without your prior consent.

  • We may provide “aggregated anonymous data” about the usage of the Service to third parties for such purposes as well, as it deems to be appropriate. “Aggregated anonymous data” is data that cannot be traced back to you and which therefore does not count as Personal Data. For instance, we may use aggregated anonymous data to better understand how Users use the Service.
  • In the event we are transferred to a third party, or we merge with a third party, or undergoes a re-organisation, your Personal Data may also be disclosed and/or transferred to that third party. This third party will have the right to continue to use Personal Data and other information that you provided to us.
  • We may disclose your Personal Data where it is believed, in good faith, that it is necessary to comply with a court order, ongoing judicial proceeding, criminal or civil subpoena, or other legal process or request by law enforcement authorities or to exercise its legal rights or defend itself against legal claims.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  1. Your consent. You can withdraw your consent at any time. You can do this by contacting


(c) We have a legal obligation. 

(f) We have a legitimate interest.

Children’s privacy

Personal information about children is not knowingly or intentionally collected.


How we store your personal information

Your personal data is held securely on the database outside of the EEA and in accordance with Data Protection Law, and is subject to appropriate technical and organisational measures against unauthorised or unlawful processing, and against accidental loss or destruction of, or damage. We will keep your information for as long as you use the app, however once you remove the app from your device we’ll no longer hold your information and it will be securely destroyed.

Your information is securely stored. The security of your data and that of other Users is very important to us. We have implemented technical and organisational measures to protect your Personal Data against loss or any form of unlawful processing. We implemented the following measures: protection of our servers by firewalls, SSL connections and encryption of sensitive data. This list is not exhaustive.

The Service is provided by using hosting services of Microsoft Azure, in the US Area. The Personal Data processed by App-publisher may be transferred to, and stored on, servers maintained by Microsoft Azure located in or outside a country in the UK such as the United States of America.

Microsoft adheres to the principles of the EU-U.S. and Swiss-U.S. Privacy Shield frameworks, although Microsoft does not rely on the EU-U.S. Privacy Shield Framework as a legal basis for transfers of personal data in light of the judgment of the Court of Justice of the EU in Case C-311/18.

App-publisher will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this privacy policy. For more information about Microsoft Azure and the EU-US Privacy Shield look at


Your data protection rights

Under data protection law, you have rights including:


Your right to be informed - This means you have a right to be informed about the way we collect and use your data.


Your right of access - You have the right to ask us for copies of your personal information.


Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.


Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.


Your right to restriction of processing - You have the right to restrict the processing of your information in any one of the following circumstances:

  • You contest the accuracy of your personal data and we are verifying the accuracy of the data.
  • We no longer need the personal data, but you need to keep it in order to establish, exercise, or defend a legal claim.
  • You have objected to the Chapelcroft (ARK) processing your data under Article 21(1) of UK GDPR, and Chapelcroft (ARK) is considering whether Company’s legitimate grounds override yours (the individual).


Your right to object to processing - This means that you have the right to object to Chapelcroft (ARK) processing your data where the processing is based on all of the following:

  • legitimate interests or the performance of a task in the public interest / exercise of official authority (including profiling)
  • direct marketing (including profiling)
  • processing for purposes of scientific / historical research and statistics
  • You must have an objection on "grounds relating to your particular situation"


Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.


Your right to withdraw your consent - You have a right to withdraw your consent where processing of your data is on the basis of consent.  This means that once you have given your explicit consent for your information to be processed you have the right to both:

  • withdraw your explicit consent for the processing of your information
  • withdraw your consent by informing the department / team that took your consent (you can do this in writing or verbally)


You can withdraw your consent at any time. You can do this by contacting

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

You may send a request to access or delete the personal information collected through your use of the App, by contacting us via email. You may be asked to provide additional information to verify your identity.

We will normally provide your information within one month (four weeks) of receiving all the information we need to respond to your request. It maybe that we have to extend the time period by a further two months (eight weeks) if your request is complex, numerus, or large. We will inform you within the month of receipt if this is the case and explain why the extension is necessary.

Please contact us at if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website:

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