If you need medical care or advice that is urgent but not an immediate, genuine emergency, please visit https://111.nhs.uk/ or call 111 first so that trained NHS 111 advisors can tell you the best place to be seen quickly.

How we did

NHS Friends and Family Test Feedback

We value your feedback as it helps us to improve our services. The Friends and Family Test (FFT) is a national scheme enabling patients, who use our services, to tell us and other patients what they think about the quality of care they receive.

How can I leave my Friends and Family Test feedback?

We have a number of options available for you to complete the Friends and Family Test question:

To leave your feedback on a service online, click on one of the links below:

Emergency Department Feedback
Inpatients and Daycase Feedback
Maternity Feedback
Outpatients Feedback

You can also leave feedback using:

  • An iPad (available from a member of staff on wards and in some other areas)
  • FFT feedback cards and post boxes

You will be given the opportunity to answer the following Friends and Family Test questions:

A depiction of the two questions asked by the Friends and Family Test

Please ask a member of staff if you are unsure how to complete the Friends and Family Test, they will be happy to assist you.

What happens to the results?

We use your feedback to help us to identify good practice, learn make changes and improvements to our services and the quality of care we provide. Results are shared and used within the Trust and published on the NHS Friends and Family website www.nhs.uk/friendsandfamily.

Your feedback is anonymous and will not impact on any future hospital visits with us, but it will provide valuable information to help us to improve our services where appropriate and to recognise and share positive feedback with our staff members.

Find out more about FFT by watching this video or visit www.nhs.uk/friendsandfamily

Please click on the button below to view the FFT questions in British Sign Language (BSL):

Thinking about your visit, share your feedback with us - sign language

Thinking about your visit, share your feedback with us - sign language

Thinking about your stay in the hospital…

 

Thinking about your recent visit to A&E…

 

Thinking about our maternity service…

 

Thinking about our antenatal service…

 

Thinking about our labour ward...

 

Thinking about our birthing unit…

 

Thinking about our homebirth service…

 

Thinking about our postnatal ward…

 

Thinking about our postnatal community service…

 

Thinking about your recent appointment…

 

Thinking about your recent visit…

 

Thinking about the service we provide...