Visting information
Helpful information for family, friends and relatives visiting our hospitals
Visitors
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Visiting Information
We know how important visiting is to patients and their loved ones.
Respiratory viruses such as influenza and Covid-19 remain a threat to vulnerable patients, therefore it is important that you do not attend if you feel unwell to keep our patients and staff safe.
As long as the ward you are visiting doesn’t have any active cases of transmissible infection (e.g. Covid-19, influenza or Norovirus) then visiting will be permitted.
Each patient may have up to two visitors at the bedside.
If you are attending an outpatient appointment, you may bring one adult with you for support if needed, however if you don’t need additional support, please consider attending alone to avoid overcrowding at busy times.
Access to our buildings
Both Queen's Medical Centre and City Hospital campuses have disabled parking on site and wheelchairs available at the hospital entrances.
Meet and Greet Volunteers are available to offer directions and provide assistance, for example people who are visually impaired or use a wheelchair can be offered escort duties and wheelchair pushing when suitably trained volunteers are on duty. However availability of suitable volunteers cannot be always guaranteed
They are based at the Main Entrance, East Block entrance and Eye, Ear, Nose and Throat Centre entrance at the Queen's Medical Centre campus; and at the outpatients, Green Entrance (Junction S1) and Yellow Entrance (Junction S12) at the City Hospital campus.
If you have any comments or suggestions about any aspect of care and treatment, please contact the Patient Advice and Liaison Service.
Tel: 0800 052 1195 for the City Hospital campus
Tel: 0800 183 0204 for the Queen's Medical Centre campus.
Wheelchair access
Demand for wheelchairs is extremely high and wheelchair availability cannot be guaranteed at time of high demand.
A £1 refundable deposit is required for each chair.
British Sign Language interpreting service
Patients who use British Sign Language as their first/preferred language and require an interpreter should let hospital staff know so that this can be arranged. More time should be allowed for an interpreted appointment.
The Nottinghamshire Sign Language Interpreting Service can be contacted via telephone (Voice/Typetalk) on: 0115 978 6984 or text: 07792 226250, Monday-Friday 8am-6pm.
For emergency appointments during out of hours please call or text: 07974 396229
Interpreting service
The Trust can supply interpreting and translation services to help communication and understanding with non-English speakers.
An interpreter can be booked via hospital staff. Please contact: 0115 924 9924 for more information
The Trust can provide:
- A confidential service through professionally trained interpreters
- Regular cover for specific clinics
- Individual interpreting sessions, pre-booked and in an emergency
- Translated material that is sensitive and appropriate to cultural needs
- The same interpreter wherever possible to ensure continuity and confidentiality
Spending areas for assistance dogs
Both our Queen's Medical Centre and City Hospital sites have designated ‘spending areas’, where assistance dogs can be taken to relieve themselves.
The spending areas are caged areas.
The spending area at the QMC can be found outside the Ear, Nose and Throat Department; while at City it is can be found by the left-hand side of the Trust HQ building.