Visiting Information

What we ask of you when you visit

• Visiting at NUH in general inpatient wards is between 11am-8pm. If you need to make arrangements out of this time please contact the ward directly. You will find the ward contact numbers here.
• We encourage visitors to NUH as you are an important part of your loved ones care and recovery
• You must not visit if you are unwell with cold/ flu like symptoms or vomiting and diarrhoea.  We therefore may ask questions to confirm you are not unwell at each visit.
• Please go directly to the area you are visiting and avoid going to other areas of the hospital before your visit
• Please use the nearest entrance to get to the ward you are visiting. See our campus maps here
• Hospital facemasks are no longer compulsory in non-clinical areas, such as corridors, retail outlets and restaurants. Please note you will still be required to wear a hospital face mask during your visit in all clinical areas for example wards which you can obtain from the hospital entrances. If you are unable to wear a mask you will need to show us proof of exemption and will be asked to wear a visor instead.  If you are exempt, please consider whether you are vulnerable and whether it is appropriate for you to visit the hospital, wards are all able to facilitate virtual visiting.
• Depending on where you are visiting you may be required to wear additional PPE such as gloves and apron, staff will support you in these incidences.
• Please wash your hands on arrival at the hospital, throughout your visit and when you leave or use the hand sanitiser provided
• Please bring as few personal belongings with you as possible.
• Please do not eat or drink whilst on our wards.
• Please do not use the patient toilets.  Public facilities are available away from the wards and clinics.
• Please do not wander around the ward or interact with other patients.
• A visitor to our adult wards does not need to be the same throughout a patient's stay.
• Please be aware that children under five are not routinely allowed to visit unless there are special circumstances. If you are unsure, please speak to the Ward Manager.

For patients who are on wards with active transmissible infections we are unable to permit face to face general visiting but all wards can help to facilitate virtual visiting.   

Where a patient may be coming towards the end of life or are critically ill in these areas with active transmissible infection, then please discuss with the nurse in charge to organise safe visiting,  we know that this is a very difficult time for you and your loved one and we will do everything we can to support you.

Compassionate Visiting

In addition to the above for general visiting, we are committed to continue supporting compassionate visiting, allowing more individualised visiting arrangements where required, for example a patient may:

• Be critically ill or receiving end of life care,
• Require carers to support with learning disabilities,
• Require carers to support with dementia
• Be receiving particularly difficult news.
• Require assistance with their communication or to meet their health, emotional, religious or spiritual care needs
• They are there to support through antenatal and scan attendances, induction of labour, during labour, as well as in the postnatal period

If you are a patient in our Emergency Department, you can have one adult accompany you. However, it is important to note that this will be reviewed if the department is crowded. If you can come alone, please do so.

Please contact the department do discuss visiting arrangements.

If you see an area that is need of cleaning, please report it to member of staff.