Nottingham University Hospitals strategy

People First strategy

Our People First 2026-31 strategy and our values set out who we are, what we’re going to do and how we’re going to do it.

Our strategy from now until 2031 is to be outstanding in health outcomes and in patient and staff experience. It sets out how we will focus on what matters the most - improving the quality of care, supporting our people, embracing innovation, and becoming a more sustainable organisation for the future.

As part of the development of this strategy, we’ve listened carefully to what patients, colleagues, our partners, and the community have told us about what’s working, but also about what needs improving.

To find out more about our plans and how we’ll get there, take a look at:

People First Strategy 2026-2031

People First Strategy 2026-2031 - Strategy on a page

NUH Strategy video

People First

Our mission — what we are here to do

Our vision — where we want to get to

Our priorities — what we will deliver

Care

By 2031, we will be trusted for consistently providing the right care, at the right time, in the right place.

What we will do:

  • Provide safe, reliable care you can trust, enabled by compassionate and dedicated people
  • Put patients and families at the centre of everything we do and learn from experiences to drive improvements
  • Ensure everyone can access care without delay
  • Deliver the right care, at the right time to the highest standards

People

By 2031, we will deliver an outstanding experience for our people so they can deliver exceptional care and experiences for our patients and service users.

What we will do:

  • Develop an inclusive and diverse workplace culture
  • Ensure our people are supported to be happy and healthy
  • Improve access to development opportunities so
    our people have the skills and capabilities they need now and for the future

Innovation

By 2031, we will be recognised as a centre of excellence where innovation and research are embedded in everyday practice, where revolutionary discoveries move rapidly into clinical care, and where our staff, patients and partners feel empowered to contribute ideas and help shape the future of health and care.

What we will do:

  • Improve – work together to change the way we do things for the better
  • Transform – be brave and make significant change to the way we operate
  • Innovate – to make it easy to develop and implement new opportunities, treatments and systems
  • Research – enable research to be core to delivering clinical excellence, service transformation and work satisfaction

Resources

By 2031, we will be a streamlined and efficient organisation delivering excellent experience and value.

What we will do:

  • Make the best use of people’s time by implementing systems and processes that are simple, efficient and easy to navigate
  • Prioritise investments in our infrastructure and equipment to improve standards of care and sustainability
  • Ambitiously adopt the latest technology to enable us to improve patient experience and enable us to operate more efficiently
  • Improve our financial discipline and transform the way services are delivered to make them more financially sustainable
Making it happen | our interlocking strategies

Clinically-led strategies

  • Urgent and emergency care - to ensure timely access to emergency care and reduce the risk of delay-related harm and moral injury to staff
  • Planned care - to provide safe, timely and effective services through a patient centred, collaborative and system wide healthcare approach
  • Specialised services - leading for excellence in specialised services

People First - Clinically-led Strategies 2024.pdf [pdf] 529KB

Enabling strategies

  • Quality: To demonstrate that everyone knows how they contribute to quality of care at NUH
  • Estate and carbon: To facilitate the delivery of a clinically led, modern, fit for purpose Healthcare Estate that responds to the needs of the patients, our staff and the strategic priorities of the organisation
  • Partnerships: To provide a framework of identification, management and oversight of our partnerships
  • Research and Innovation: Our ambition is to be an outstanding centre for research, including research innovation, education and training
  • Workforce (R&R): Become the employer of choice by creating an environment that supports the recruitment and retention of staff
  • Workforce (Inclusion): Putting people first to feel safe, supported and included
  • Communications and Engagement: We will support delivery of People First priorities by providing people with the information they need (inform), recognising, showcasing and celebrating the work of our staff (recognise) and building relationships that improve understanding, confidence and trust (relationships)
  • Digital and Information: To use digital, data and technology to support our staff in delivering the most efficient and effective care for our population
  • Medium-term financial strategy: To deliver a high quality enabling service, with easily accessible information supporting NUH and the ICS with continued financial sustainability that benefits our patients, our people and our partners

People First - Enabling Strategies 2024.pdf [pdf] 548KB