People First

A message from Anthony May, Chief Executive

“Over the course of my first 100 days here I set out to immerse myself in NUH, having more than 3,000 conversations with staff, patients, volunteers and partners to really understand   what it is like to work for, receive care at and interact with our organisation. The insights from this engagement are set out in People First, a report in which I also make three recommendations for how, over the next three to five years, we can work together to help NUH reach its potential and be the best it can be.

I have deliberately called the report People First because NUH depends on people: those who come through the doors every day for their care, those who work and volunteer here, and those who work for our partners. And because, for us to succeed, it is vital that we work together.

I want to thank everyone I have met since I started at NUH in September. The insights and feedback you have given me have been both inspirational and, at times, stark. I know that people are fatigued, and also frustrated that the professional excellence to which they aspire is not always possible in current circumstances. Despite this, I have seen so many humbling examples of compassion, dedication and commitment to deliver the best care. I have seen people’s pride at being an NUH employee even with the challenges we are facing, and I too am proud to lead such an incredible organisation.''

You can view the 'People First' Document here:  100 Day Plan Report.pdf[pdf] 6MB

Here is a summary version:  100 Day Plan Summary.pdf [pdf] 983KB