Our Emergency Department is extremely busy. 

If you need medical care or advice that is urgent but not an immediate, genuine emergency, please visit https://111.nhs.uk/ or call 111 first so trained NHS 111 advisors can tell you the best place to be seen quickly.

Please remember there is also the Urgent Treatment Centre at Seaton House, NG2 4LA.

Coming into hospital

If you are coming into hospital as an inpatient, we want you to be as comfortable as possible.

Information and advice for patients coming into our hospitals during Covid-19 can be found here:

We would encourage you to bring some items in with you and we have developed a checklist to help you pack these items for your stay.

As there is limited storage space, we ask that you or your carer pack the items in a small soft bag that will fit into your bedside locker. Do not worry if you can’t bring all of the items in with you, we can provide many of them for you and we will replace them if you do run out.

Below is some useful information for patients coming to our hospitals. 

Important Information: Use of hospital face masks when coming to our hospitals

Hospital face masks had previously been required in all areas of Nottingham University Hospitals’ three sites since the start of the pandemic in March 2020 to protect staff, patients and visitors from COVID-19.

Under the new guidance that came into effect in June 2022, face masks will only be needed in clinical areas. They include all wards, outpatient areas and our Emergency Department, as well as the trust’s intensive care unit, neonatal intensive care unit, theatres and other areas where its most vulnerable patients are treated.

Michelle Rhodes, Chief Nurse for Nottingham University Hospitals, said: “Face masks have played a huge part in our efforts to protect many of our most vulnerable staff, patients and visitors from COVID-19 – and it’s important that continues in clinical areas of our hospitals.

“While we are now in a position to be able to cautiously step-down the need to wear face masks in corridors, retail outlets and restaurants, COVID-19 is still with us and we are continuing to treat dozens of patients with COVID-19 in our hospitals each and every day.

“We will make clear which areas of our hospitals you need to wear a hospital face mask in when you visit our hospitals and our message is clear: if you’re asked, please wear a mask.”

New signage will be placed across the trust’s sites to make clear where staff, patients and visitors still need to wear a mask in clinical areas.

 

Are you exempt from wearing a facemask?

If you are exempt from wearing a facemask and would feel more comfortable showing something that says you do not have to wear a face mask, you can download and print our exemption card here:

Please come with a visor or ask one of the voluntary workers on our hospital entrances or the department you are attending for a visor.

Electronic devices and mobile phones

If you bring your own mobile phone or other electronic device (e.g. tablet) into hospital with you, please speak to ward staff about arrangements for you to use your device and to safely charge it. Unfortunately, there will be restrictions in some settings where you will be unable to use your own device so that we can maintain patient safety. Do not plug your device charger in without staff permission.

We will be making a small number of iPhones available on wards for patients to use so please ask a member of ward staff about this if you do need access to a phone to keep in touch with your family and friends.

Patient Guide: iPhone For Use click below to download

https://www.nuh.nhs.uk/download/doc/docm93jijm4n7506.pdf?ver=16104

Visiting restrictions

All visiting has been suspended except for certain allowances. Click here for more information.

Dropping off items

Relatives or friends cannot drop off items for you at the hospitals; again this decision has been made in our efforts to prevent the spread of Covid-19.

Please see the Keeping in touch section that details ways that you are able to maintain contact with your loved ones and friends during your hospital stay.