Keeping in touch

We know that the pandemic has affected many families and we empathise with how hard it will be not being able to visit your loved ones during their hospital stay and at the most vulnerable moments in their life.

That is why we are doing all we can to ensure you can stay in contact with your loved ones as much as possible during their hospital stay. Here are all the ways you can stay connected:

Messages to Loved Ones

While visiting is suspended, we’re helping you to send a message to your loved one!

We’ve set up a special email inbox and any message you send to a loved one in our hospitals will be delivered to them on the ward. Email us at

We ask that messages are limited to the equivalent of two-sides of A4 paper and up to three photographs. In your message please also include your loved one's: full name, date of birth, Ward they are on (if known) and any special requirements needed (for example, large print).


You might like to phone or FaceTime your loved one if they have a mobile phone. Wifi is available in the hospital to help with this.

We will be making a small number of iPhones available on wards for patients to use so please ask a member of ward staff about this if you do need access to a phone to keep in touch with your family and friends. We have created a guide to help you use the iPhone. Please speak to ward staff if you need any help and support.

Click below to view the patient guide for iPhone use:

Nottingham Hospitals Radio

The radio station is keeping patients entertained with music and news 24 hours a day. The radiochannels on the Hospedia system are free.

The radio is hosting a request show ‘Your Choice’ on Mondays, Wednesdays and Fridays between 5pm-7pm so families and friends can request a song for their loved one to be played on air.

Online requests can be made at

Spiritual and Pastoral Care

There are Chaplains in the hospitals who are available to spend time with you if you would like to  talk about anything, whether related to your faith or not.

For more information, click here:

For further help and support

If you need any further advice or support please get in contact with our Patient Advice and Liaison Service (PALS).

PALS is a confidential advice, support and information service. PALS can offer liaison between families, friends, patients and staff, to share information or enquiries and to resolve concerns. Contact PALS on: 0800 183 0204 or email:

For more information visit