Details of visiting times and contact details for our ward are here:
- QMC - visiting times and ward information
- City Hospital - visiting times and ward information
- Ropewalk House - visiting times and ward information
When visiting a patient in our care, please respect our visitors code.
- Allocate one person to contact us for updates. This helps us to dedicate more time to caring for patients.
- Turn your mobile phone to 'silent' to keep noise to a minimum on our wards.
- Use the alcohol hand rub provided when entering and leaving the ward to prevent the risk of infection.
- Remember that it's OK to ask staff if they have cleaned their hands. Staff giving patient care should be bare below the elbows and should have removed watches and stoned rings.
- Visit only during the agreed visiting time for the ward. We aim to minimise interruptions during these official visiting times. We welcome visitors helping loved ones with feeding at mealtimes (5pm-6pm).
- Let us know if you have any feedback about our care by speaking to us or completing the 'Friends and Family' survey before you leave.
- Speak to any member of staff, who will direct you to the nurse/midwife-in-charge if you have any concerns or questions.
- Bring a supply of any regular medication that your loved one, relative or friend takes when you first come to visit (including insulin, injections, patches, eye drops. inhalers, creams etc.).
- Respect our values and behaviours and treat our staff with respect (we have zero tolerance of violence and aggression).
- Visit if you are suffering from a heavy cold, flu, diarrhoea or vomiting (or for 72 hours after).
- Visit with more than two people per bed (for patient comfort and privacy). Please take turns to go onto a ward if you are part of a large group.
- Bring flowers onto the ward (help our nurses and ward teams focus on caring for patients and keeping wards clean).
- Sit or lie on the beds (this spreads germs). Please use the chairs provided.
- Touch wounds, drips, catheters or medical equipment. This can cause infection.
- Smoke on site. We are a no smoking hospital and will ask you to put out your cigarette if you are found smoking outside our buildings.
- Use your mobile phone to take photos or videos of patients.
- Use patient toilets. Our ward staff will direct you to the nearest public toilets.
- Eat or drink on our wards (help prevent the spread of infection).
- Drop litter. Help us keep our hospitals clean and tidy.
Smoking tobacco and cigarettes at NUH is not allowed. This applies to all patients, visitors and staff.
Whilst you are at NUH, please do not smoke anywhere inside or outside our hospital buildings.
Help and support to stop smoking
If you are a patient at NUH and you would like support to stop smoking, please speak to your clinical team.
We can also talk to you about the options for helping you if you need to stay in hospital.
You can also get free help and support to stop smoking at any time:
Call the free Smokefree National Helpline to speak to a trained, expert adviser.
Call now: 0300 123 1044
All lines are open Monday to Friday 9am to 8pm and Saturday and Sunday 11am to 4pm.
You can find all the information and free resources to help you quit on the Smokefree website here.