Help us help you – choosing the right service

To help you to choose well, please find below a list of NHS services available to you and some examples of when it is appropriate to use these services.

Help us help you – choosing the right service


For common ailments and illnesses, such as:

  • Hangover
  • Grazed knee
  • Sore throat
  • Cough

A lot of illnesses can be treated at home with medicines and by getting plenty of rest. Self-care is the best choice to treat very minor illnesses and injuries.

If you are unsure about weather your illness requires self-care, please contact NHS 111.


NHS 111

Need help fast and it’s not an emergency?

Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist, or even a GP, and can arrange a face-to-face appointment if they think you need one. They can also assess if you need an ambulance and send one immediately if necessary.

The service is available 24 hours a day, 7 days a week.

To get in touch, visit NHS 111 or if the person who needs help is under the age of five, please call NHS 111 - it is free from mobiles and landlines.



If you are feeling poorly and need advice about any of the below, a pharmacy can help you with:

  • Fevers
  • Stomach upset
  • Aches and pains
  • Headaches

To find your nearest pharmacy and opening times, visit the 'find a pharmacy' webpage.


GP Surgery

For symptoms that don’t go away, such as:

  • Ear pain
  • Back pain
  • Stomach pain

To find your nearest GP surgery and opening times, visit the 'search for a GP' webpage.

If you struggle to make a GP appointment during workin hours, you can get evening and weekend appointments with a GP, nurse of healthcare professional by visiting the 'GP appointments and booking' webpage.


Urgent Treatment Centre 

When it’s urgent but not life threatening, such as:

  • Sprains
  • Fractures
  • Broken bones (X-ray service available)
  • Minor burns or scalds
  • Skin infection or animal bites
  • Minor head injury with no loss of consciousness
  • Eye infections or minor eye injuries

The Nottingham Urgent Treatment Centre is located at:

London Road Nottingham NG2 4LA

This is a walk-in service, open between 7am and 9pm, 365 days a year, with no appointment needed. For directions or current waiting times, please contact:

Tel: 0115 883 8500


Emergency Department/999

Only in an emergency, such as:

  • Loss of consciousness
  • Severe breathing difficulties
  • Heavy bleeding

The Emergency Department is based at:

Queen’s Medical Centre Derby Road Nottingham NG7 2UH.