Volunteer here

Greeting Patients, Visitors and staff with a professional front of house image offering a welcoming, helpful, friendly, and courteous approach.

Duties include:

• Act as a contact point welcoming individual’s into the hospital
• Provide clear and accurate directions/wayfinding
• To escort individual’s either on foot or via wheelchair to their destination as appropriate
• Be flexible within their approach to duties and requests

We offer Meet and Greet placements on all our hospital campuses.

Assisting in the preparation of the ward and patients before meal times, delivering meals to the bedside, acting as a meal time companion.

Duties include:

• Talking through the menu and supporting patients with appropriate choices of meal
• Positioning the food on the plate in a way that helps the patient / turning the plate round during the mealtime
• Ensuring that patients have the correct meal, in line with dietary or cultural needs or ethical preferences
• Giving feedback to the ward team, providing information about how much patients’ have had to eat / drink.
• Be flexible within their approach to duties and requests

We offer Volunteer Mealtime Assistant placements on both our QMC and City hospital campuses.

Location: NHC Charity Hub, Queens Medical Centre, Nottingham

We’re looking for enthusiastic and friendly volunteers with great communication skills who are reliable, responsible, trustworthy and committed. Customer service, cash handling or merchandising experience would be useful but is not essential as training will be provided.

Volunteers also need to pro-actively promote the Charity and be happy out in the corridors engaging with staff, patients and visitors

As a Charity Hub volunteer you will support the Fundraising Team by

• creating inviting displays of merchandise to encourage people to buy items
• dealing with payments and recording transactions
• talking to customers about the Charity and how they can get involved and/or donate 
• taking part in engagement activities in and around the Hub.

The Hub is the main engagement space of the Charity within the hospital, so we need people who are friendly, pro-active, and passionate, to increase both our sales and our sign-ups.

Nottingham Hospitals charity raises around £4million per year which goes towards improving patient care at Nottingham’s Hospitals. We fund medical research, purchase state-of-the-art equipment, invest in staff development and improve facilities for patients and their families.

The Charity Hub is located inside the Main Entrance of Nottingham Queen’s Medical Centre.

KEY ROLE RESPONSIBILITIES 

• Greeting, serving and assisting customers
• Creating new and engaging displays, ensuring the Hub is clean and
• tidyTalking to patients, visitors and hospital staff about charity appeals, events and campaigns, to encourage support
• Distributing promotional materials and literature
• Handling payments, including cashing up at the end of the day
• Undertaking training and skills development and to keep up to date with the change of requirements of the role 

SKILLS AND EXPERIENCE 

This role would suit people that are:

• Good communicators who are friendly, polite and enthusiastic
  Reliable and honest
• Able to manage their time effectively
• Happy to operate a till and card machine, and handle cash
• Passionate about supporting their local hospital and community 

HOW TO GET INVOLVED 

For an informal chat or further information, please contact Deb Morton, Volunteer Development Manager, by emailing: hello@nottinghamhospitalscharity.org.uk  or telephone 0115 9627905

There are a variety of volunteering opportunities to support our fundraising efforts in aid of Nottingham’s NHS hospitals. Roles include stewards for fundraising events, volunteers to help run our Charity Hub shop at QMC, supporters to attend public events to promote the charity on our behalf, and ambassadors who can represent us at cheque presentations.

Please contact us to find out what volunteering roles are currently available.

0115 962 7905

charity@nuh.nhs.uk

www.nottinghamhospitalscharity.org.uk/