Volunteer here

Greeting Patients, Visitors and staff with a professional front of house image offering a welcoming, helpful, friendly, and courteous approach.

Duties include:

• Act as a contact point welcoming individual’s into the hospital
• Provide clear and accurate directions/wayfinding
• To escort individual’s either on foot or via wheelchair to their destination as appropriate
• Be flexible within their approach to duties and requests

We offer Meet and Greet placements on all our hospital campuses.

Assisting in the preparation of the ward and patients before meal times, delivering meals to the bedside, acting as a meal time companion.

Duties include:

• Talking through the menu and supporting patients with appropriate choices of meal
• Positioning the food on the plate in a way that helps the patient / turning the plate round during the mealtime
• Ensuring that patients have the correct meal, in line with dietary or cultural needs or ethical preferences
• Giving feedback to the ward team, providing information about how much patients’ have had to eat / drink.
• Be flexible within their approach to duties and requests

We offer Volunteer Mealtime Assistant placements on both our QMC and City hospital campuses.

Location: NHC Charity Hub, Queens Medical Centre, Nottingham

We’re looking for enthusiastic and friendly volunteers with great communication skills who are reliable, responsible, trustworthy and committed. Customer service, cash handling or merchandising experience would be useful but is not essential as training will be provided.

Volunteers also need to pro-actively promote the Charity and be happy out in the corridors engaging with staff, patients and visitors

As a Charity Hub volunteer you will support the Fundraising Team by

• creating inviting displays of merchandise to encourage people to buy items
• dealing with payments and recording transactions
• talking to customers about the Charity and how they can get involved and/or donate 
• taking part in engagement activities in and around the Hub.

The Hub is the main engagement space of the Charity within the hospital, so we need people who are friendly, pro-active, and passionate, to increase both our sales and our sign-ups.

Nottingham Hospitals charity raises around £4million per year which goes towards improving patient care at Nottingham’s Hospitals. We fund medical research, purchase state-of-the-art equipment, invest in staff development and improve facilities for patients and their families.

The Charity Hub is located inside the Main Entrance of Nottingham Queen’s Medical Centre.

KEY ROLE RESPONSIBILITIES 

• Greeting, serving and assisting customers
• Creating new and engaging displays, ensuring the Hub is clean and
• tidyTalking to patients, visitors and hospital staff about charity appeals, events and campaigns, to encourage support
• Distributing promotional materials and literature
• Handling payments, including cashing up at the end of the day
• Undertaking training and skills development and to keep up to date with the change of requirements of the role 

SKILLS AND EXPERIENCE 

This role would suit people that are:

• Good communicators who are friendly, polite and enthusiastic
  Reliable and honest
• Able to manage their time effectively
• Happy to operate a till and card machine, and handle cash
• Passionate about supporting their local hospital and community 

HOW TO GET INVOLVED 

For an informal chat or further information, please contact Deb Morton, Volunteer Development Manager, by emailing: hello@nottinghamhospitalscharity.org.uk  or telephone 0115 9627905

There are a variety of volunteering opportunities to support our fundraising efforts in aid of Nottingham’s NHS hospitals. Roles include stewards for fundraising events, volunteers to help run our Charity Hub shop at QMC, supporters to attend public events to promote the charity on our behalf, and ambassadors who can represent us at cheque presentations.

Please contact us to find out what volunteering roles are currently available.

0115 962 7905

charity@nuh.nhs.uk

www.nottinghamhospitalscharity.org.uk/

The purpose of the PPI Quality Improvement Group is to put in place mechanisms to help ensure that NUH staff involve patients and carers in their service improvement projects.

Patient and Public Involvement (PPI) and Quality Improvement (QI)

We know that joint working with patients, carers, and the public is central to improving healthcare services. Through Patient and Public Involvement (PPI), we ensure that lived experiences, ideas, knowledge and feedback shape how services are designed and delivered.

Volunteers—whether patients, relatives, or carers—play a vital role in service improvement and transformation. Their contributions may include offering feedback on projects, participating in user-led advisory groups, and helping to co-design services that better meet the needs of our communities.

Becoming a PPI representative is a meaningful way to make a difference. Volunteers gain valuable skills and insights, with training and support provided by the Trust to help them contribute effectively.

What PPI Volunteers Do in Quality Improvement Projects?

As a PPI volunteer involved in QI work, you may:

• Join quality improvement project working groups.
• Share insights from personal, family, or professional experiences.
• Help the trust to ensure that all patients and colleagues who may be affected by changes are consulted and represented.
• Help to develop surveys to gather patient and public views
• Offer early-stage input to test new processes or services before wider rollout.
• Review patient-facing communications to ensure they are clear, accessible, and written in plain English.

Get Involved

If you're passionate about improving healthcare and want to make a real difference, we’d love to hear from you. We are small group wishing to increase our core group membership. We hold online virtual meeting the 2nd Tuesday of every month from 10:00am – 11:15am. 

To find out more about becoming a PPI QI volunteer or to express your interest, please contact nuhnt.iandtt@nhs.net  

We welcome expressions of interest from patients, carers, and members of the public from all backgrounds. No prior experience is needed—just a willingness to share your perspective and help shape better healthcare services.

Want to help shape the future of healthcare at Nottingham University Hospitals (NUH)?

Join our Patient Partnership Group (PPG) and play a vital role in improving patient, carer, and visitor experiences across the Trust.

What is the PPG?

The PPG is chaired by a patient/carer representative and brings together patients, carers, and staff to:

• Ensure patient, carer voices are heard and at the centre of all that happens across NUH
• Influence and Inform Trust policies and service improvements.
• Support delivery of the Trust’s Patient and Public Involvement (PPI) Policy

How It Works

• Monthly meetings via Microsoft Teams
• First Tuesday of each month, 10am - 12pm
• Opportunities for in-person engagement activities at NUH

Get Involved

Volunteering with the PPG is a rewarding way to make a real difference.

Interested? Email us at: NUHNT.QMCPET@nhs.net