Accessing our hospitals and sites
Every day, thousands of visitors use our three sites across the city. It's hugely important to us that, regardless of access requirements, our patients, visitors and staff can access and navigate our sites with ease.
Access to our buildings
Both Queen's Medical Centre and City Hospital campuses have disabled parking on site and wheelchairs available at the hospital entrances.
Meet and Greet Volunteers are available to offer directions and provide assistance, for example people who are visually impaired or use a wheelchair can be offered escort duties and wheelchair pushing when suitably trained volunteers are on duty. However availability of suitable volunteers cannot be always guaranteed
They are based at the Main Entrance, East Block entrance and Eye, Ear, Nose and Throat Centre entrance at the Queen's Medical Centre campus; and at the outpatients, Green Entrance (Junction S1) and Yellow Entrance (Junction S12) at the City Hospital campus.
If you have any comments or suggestions about any aspect of care and treatment, please contact the Patient Advice and Liaison Service.
AccessAble are an award-winning disability organisation that has been in operation since 2000. They produce online access guides in a great deal of detail on a huge range of venues including the QMC and the City Hospital.
During our initial survey, surveyors from AccessAble spent several months at our hospitals surveying corridors, wards, parking facilities, clinics and other public areas of the hospital for ease of wheelchair access, WC facilities, access to interpreters, large print information leaflets and many other criteria.
Access guides for:
Demand for wheelchairs is extremely high and wheelchair availability cannot be guaranteed at time of high demand.
A £1 refundable deposit is required for each chair.
British Sign Language interpreting service
Patients who use British Sign Language as their first/preferred language and require an interpreter should let hospital staff know so that this can be arranged. More time should be allowed for an interpreted appointment.
For emergency appointments during out of hours please call or text: 07974 396229
The Trust can supply interpreting and translation services to help communication and understanding with non-English speakers.
An interpreter can be booked via hospital staff. Please contact: 0115 924 9924 for more information
The Trust can provide:
- A confidential service through professionally trained interpreters
- Regular cover for specific clinics
- Individual interpreting sessions, pre-booked and in an emergency
- Translated material that is sensitive and appropriate to cultural needs
- The same interpreter wherever possible to ensure continuity and confidentiality
Have our website read to you
NaturalReader is a Text to Speech software with natural sounding voices. This easy to use software can convert any written text such as MS Word, Webpage, PDF files, and Emails into spoken words. NaturalReader can also convert any written text into audio files such as MP3 or WAV for your CD player or iPod.
You can download the free version of the software onto your computer and have the site read aloud to you.
Spending areas for assistance dogs
Both our Queen's Medical Centre and City Hospital sites have designated ‘spending areas’, where assistance dogs can be taken to relieve themselves.
The spending areas are caged areas.
The spending area at the QMC can be found outside the Ear, Nose and Throat Department; while at City it is can be found by the left-hand side of the Trust HQ building.