If you have a concern about the care that you have received at Nottingham University Hospitals, it is best to try to sort it out straight away. We work hard to give the highest standards of care but sometimes things can go wrong. If this happens, we do all that we can to put things right for you as quickly as possible and do our best to make sure the same thing doesn't happen again.
If you have concerns and aren’t happy with the way your concerns have been dealt with when you raised them with the Trust, you are entitled to make a formal complaint.
To make a formal complaint about the Trust, please write to:
Nottingham University Hospitals NHS Trust
City Hospital
Hucknall Road
Nottingham
NG5 1PB
You can also print, complete and return a complaint form: Complaint form [doc] 72KB
If you would like some advice about making a complaint, please contact the PALS team.
Tel: 0800 183 02 04
Email: nuhnt.PALS@nhs.net
If you need help POhWER NHS Complaints Advocacy offer free, impartial and independent advice and support for people wishing to complain, or who have already complained, about services provided by the NHS.
You can visit their website for more information Nottinghamshire - Your Voice, Your Choice | Home | POhWER