In light of the current COVID-19 pandemic please be aware that you will not be required to attend the hospital to collect your friend/ relatives death certificate.
Please call the Bereavement Services on the number below the next working day after your friend/ relative has died and they will explain the process:
The Bereavement Services Number: 0115 970 9113
If you have not been given a Bereavement Booklet, an electronic version of our booklet is available here:
Please be aware that due to COVID we are no longer facilitating viewing suite appointments to visit a deceased relative at either the QMC or City hospital.
What the Bereavement Service does
The Bereavement Services team are located both at the QMC and City Campus. We are part of a combined service consisting of Mortuary and Bereavement Services and the Medical Examiners Service.
If you are with your friend/ relative at the time of death you should recieve a bereavement booklet entitled: ‘Information for Those Who Are Bereaved’.
Read this booklet carefully, it will help you navigate the process that takes place following a death. If you do not have a copy of this booklet then please click below for an online version:
Please then ensure that you contact the bereavement service on the next working day to begin that process.
The Bereavement Service will facilitate the practical arrangements for your friend/ relative- this will include liaising with the Medical Examiner and Doctors at the hospital who cared for them to faciliatate the completion of a medical death certificate. The Bereavment Service will also offer advice and guidance on if the death needs to be discussed with the Coroner.
We will also need to discuss your friend/ relatives cause of death with you to ensure that you have no concerns. Following this conversation, we will be able to send your friend/ relativesmedical death certificate directly to the Nottingham City Council House. This will mean that you are able to register the death which, at present, is also done over the phone.
For any queries regarding your friend/ relatives property, please contact the ward directly.
Bereavement services also work closely with Palliative Care and also share their branding of the SWAN. SWAN is an anorgam for Signs Words Actions and Needs. This movement encourages staff to provide the best possible End of Life care for their patients. #onechance
Bereavement from COVID
Please find below some useful information for anyone who has been bereaved due to COVID-19, this information has been provided by the Clinical Psychology and Neuropsychology Department:
- Bereavement from Coronavirus
- Supporting Children and Young People through Bereavement from Coronavirus
What the Medical Examiner does
The Medical Examiners Service is a national system of specifically trained independent senior doctors that have been employed in the NHS to provide support for bereaved families, improve patient safety and help adhere to the Learning from Deaths Policy.
It is their job to scrutinise the medical circumstances leading to death and ensure that cases are referred to the Coroner when necessary and that the content of the death certificate is accurate. The Medical Examiner's service also allows the bereaved next of kin to ask any questions that they may have relating to the death and raise any concerns.
Therefore, all deaths will be subject to either a medical examiner’s scrutiny or a coroner’s investigation.
What the Mortuary does
The Mortuary services care for the deceased from receipt into the mortuary until they are released to the funeral directors and are based at both the QMC and City campus.
The mortuary provides services for the Nottingham HM Coroners to investigate deaths both in the hospital and local community and this is licensed under the Human Tissue Act. Post Mortem examinations are also carried out within the mortuary but only take place at the QMC campus.
Please be aware that, due to the COVID-19 pandemic, we are not facilitating viewing suite appointments at this time.
if you would like further information on this you may ring the following number: 0115 919 4442
If someone dies in the community and not in the hospital
If your relative or friend has died in the community then please contact the Nottingham Coroner’s Office for further instruction.
Useful Contact Numbers
For any other inquires please ring the hospital on 0115 924 9924 and add whichever extention below that you require or ring one of the below numbers directly.
Hospital Palliative Care Team:
QMC: 68402 City: 54977
QMC: 63779 City: 56187
Patient Advice Liason Service (PALS): 0800 183 0204
The Nottingham Coroners: 0115 8415553
The Nottingham City Council House: 0115 841554
Child Bereavement Team (QMC): 66276