Waiting room

Wearing a Surgical Hospital Face Mask While in our Hospitals

We are doing everything we can to protect our patients, visitors and staff against Covid-19. Maintaining your safety is a top priority to us while planning and providing your care and treatment. From June 2023, hospital surgical face masks are not compulsory in our hospitals for the majority of patients and visitors. Surgical face masks remain compulsory for anyone who is suspected of having, or confirmed as having, Covid- 19.

Please see more guidance on our current mask wearing policy for patients here: Surgical Face Mask Information for Patients [pdf] 678KB

See our information for visiting for patients and visitors page here: www.nuh.nhs.uk/visiting-information

You can also read more information on visitng and accompanying patients here: Visiting and Accompanying Patients in All Wards and Departments [pdf] 830KB


Timely treatment

Under the NHS Constitution, patients have the right to receive timely treatment. This means that you have been referred for consultant-led treatment, you should start your treatment within a maximum of 18 weeks, or if your GP has made an urgent referral where cancer is suspected, you should be seen by a specialist within two weeks.

If this is not possible, or you are concerned that you are waiting for longer, you should contact our Patient Advice and Liaison Service (PALS).

We use smart phones and tablets as part of your care to record important information about your health, your treatment and for when you leave hospital. Ask a member of the team providing your care if you would like more information.

To find out more about what we do with your data, you can download our full privacy policy here:

What you need to do when you come for an appointment

To keep you and our staff safe, please follow this guidance:

  • DO NOT ATTEND if you, anyone in your household or the person bringing you shows any signs of Coronavirus, that is a fever (temperature) and/or a new and persistent cough, loss or change to senses of smell or taste. Contact us on the telephone number in your clinic appointment letter and we will tell you what you need to do.
  • Use the hand gel provided on arrival into the department and wash your hands regularly throughout your visit including before eating/drinking or after using the toilet.
  • If you are in the shielding group and we ask you to come to the hospital, it is important that you come. If you think we do not know that you are shielding or you feel concerned about attending, please contact us using the telephone number in your appointment letter.

We have produced a patient information leaflet on making the most of your face to face appointment. This can be downloaded here:  Making the most of your appointment (face to face).docx [docx] 256KB


Contact us about your appointment

To change or cancel your appointment at QMC, City Hospital or Ropewalk

  • Phone the clinic number on your appointment card or letter between 8.30am-4.30pm (some services may not be available at weekends). Please have your appointment letter or card to hand as you will be asked for your hospital number
  • If you are changing or cancelling with less than two working days' notice, please contact the clinic directly using the details on your appointment letter

If you do not have the clinic number or you are not able to get in touch with the clinic please contact the Switchboard.

Tel: 0115 924 9924

If you need any additional help or advice please contact our Patient Advice and Liaison Service (PALS).

If you want to change or canel your appointment at the Treatment Centre.

Patients can contact 0115 919 4477 (Monday-Friday, 8am-6pm) with any questions, concerns or to change or cancel an appointment at the Treatment Centre.

Getting to your appointment

Visit our 'getting here' sections of our website.

If you receive certain benefits or qualify through the Low Income Scheme, you may be entitled to a refund of public transport costs to get to hospital if you are the patient. Click here for more information.

Online video consultations

Video consultations are an easy way for you to have your appointment with the care team, without the need for you to travel to the hospital. This can save you time, money, and the difficulty of getting to the hospital.

You will be informed if your appointment is a video consultation. You will be provided with the video information and video links in order to join the video consultation.



NUH does have a limited amount of Wheelchairs which are available to patients and visitors, However NUH cannot guarantee their will be a wheelchair available at all times and it is recommend visitors to our hospital factor this into their journey.

If you need assistance to reach your appointment, please ask at the main reception who can contact a hospital porter. However, please be aware there can be significant delay in being collected in times of high demand for the portering service.

Services for the deaf and hard of hearing

British Sign Language Interpreting Service

When you receive your appointment please let us know if you wish us to book an interpreter for you, or you can contact the interpreting service direct on 0115 978 6984. Please see www.disabledgo.com for further details.