Waiting room


Timely treatment

Under the NHS Constitution, patients have the right to receive timely treatment. This means that you have been referred for consultant-led treatment, you should start your treatment within a maximum of 18 weeks, or if your GP has made an urgent referral where cancer is suspected, you should be seen by a specialist within two weeks.

If this is not possible, or you are concerned that you are waiting for longer, you should contact our Patient Advice and Liaison Service (PALS).

We use smart phones and tablets as part of your care to record important information about your health, your treatment and for when you leave hospital. Ask a member of the team providing your care if you would like more information.

To find out more about what we do with your data, you can download our full privacy policy here:

Online video consultations

Video consultations are an easy way for you to have your appointment with the care team, without the need for you to travel to the hospital. This can save you time, money, and the difficulty of getting to the hospital.

If you want to find out more information please click the link below:


Contact us about your appointment

To change or cancel your appointment at QMC, City Hospital or Ropewalk

  • Phone the clinic number on your appointment card or letter between 8.30am-4.30pm (some services may not be available at weekends). Please have your appointment letter or card to hand as you will be asked for your hospital number
  • If you are changing or cancelling with less than two working days' notice, please contact the clinic directly using the details on your appointment letter

If you do not have the clinic number or you are not able to get in touch with the clinic please contact the Switchboard.

Tel: 0115 924 9924

If you need any additional help or advice please contact our Patient Advice and Liaison Service (PALS).

If you want to change or canel your appointment at the Treatment Centre.

Patients can contact 0115 919 4477 (Monday-Friday, 8am-6pm) with any questions, concerns or to change or cancel an appointment at the Treatment Centre.

Getting to your appointment

Visit our 'getting here' sections of our website.

If you receive certain benefits or qualify through the Low Income Scheme, you may be entitled to a refund of public transport costs to get to hospital if you are the patient. Click here for more information.


NUH does have a limited amount of Wheelchairs which are available to patients and visitors, However NUH cannot guarantee their will be a wheelchair available at all times and it is recommend visitors to our hospital factor this into their journey.

If you need assistance to reach your appointment, please ask at the main reception who can contact a hospital porter. However, please be aware there can be significant delay in being collected in times of high demand for the portering service.

Services for the deaf and hard of hearing

British Sign Language Interpreting Service

When you receive your appointment please let us know if you wish us to book an interpreter for you, or you can contact the interpreting service direct on 0115 978 6984. Please see www.disabledgo.com for further details.