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Nottingham University Hospitals wants to reassure you that we are doing all we can to improve our maternity services

In October 2020 the Care Quality Commission (CQC) carried out an unannounced inspection of our maternity services.  The inspection was prompted by an inquest which concluded in September 2020 into the tragic death of baby Wynter Andrews, who died on 15 September 2019.  They published their report of that inspection in December 2020, re-rating our services as Inadequate and issuing us with two improvement notices. 

We fully accept that, although our staff are passionate about what they do, we have not created an environment where these same staff can provide a positive and safe experience for every family in their care, every time.

When we make mistakes and do not get that care right, we know that the effects can be devastating and we apologise from the bottom of our hearts to the families who have not received the high level of care they need and deserve.

Since the CQC’s visit we have made improving maternity services a top priority and are working incredibly hard to make significant changes.  Since September 2020 we have hired 37 new midwives, including a new Director of Midwifery and are ensuring that everyone working in maternity is up to date with the training they need to do their job.  We have invested in new equipment to assist our staff in their roles and are improving our digital maternity records to ensure that every staff member can easily access the data to help inform the care they provide.  We have also improved our early risk assessments of those in our care.

We are working closely with the CQC, our partners and local Maternity Voices Partnership to ensure that we have done - and we are continuing to do – everything we can to make rapid improvements to maternity care and to learn the lessons from past failures.

Listening to women and families is a key way for us to learn and make improvements to our service based on what they tell us about their experiences.  Whether they have received excellent care or where care has fallen short we will continue to hear what they have to share and empower our maternity team to make improvements.

In May 2021 the CQC made another unannounced visit and reported back to us that they saw we were starting to make improvements.  We are pleased they have recognised the hard work of our teams to meet the requirements of the improvement notice.

There is still a lot more to do to deliver the best care for local families and we are wholeheartedly committed to investing the time and resources needed to improve our maternity service further, making it one that we can all be proud of.

We understand that you and your family may find this information or the news reports distressing, particularly if you are about to have a baby.  We realise that and want to reassure you.  The majority of women and families who use our service tell us that overall they are happy with their care, however we are taking the need to improve very seriously so that every family has the experience they want and every member of our maternity team feels proud of the care they deliver.

 

Tracy Taylor, Chief Executive                                

Michelle Rhodes, Chief Nurse      

Sharon Wallis, Director of Midwifery

 

Any families who would like to talk about the care they have received should contact our Patient Advice and Liaison Service on 0800 183 0204 or email: PALS@nuh.nhs.uk

About our Maternity services

Welcome to Nottingham University Hospital's Maternity services. 

Our hospitals provide maternity care for around 10,000 women every year – but we know that having a baby is a unique and highly personal experience for everyone.

We aim to ensure your pregnancy, birth and post-natal care are tailored to meet your needs, offering a wide range of choice and support to all women and their families.

From midwifery-led birthing units to specialised neonatal care, our team work together to support you through your journey and ensure a positive experience – for you and your baby.

Both our units have Sanctuary birth centres (midwife led), labour suites, 24 hour anaesthetist, level 3 Neonatal Units and blood bank cover.  Our Community Midwives also offer a homebirth service. 

Learn more about our service on Twitter and Facebook.

Your pregnancy journey infographic

Your pregnancy info graphic

Contact us

Our new Maternity Advice Line is now live.

 

If you have any concerns during your pregnancy or after baby arrives you can now talk to our friendly midwives on 0115 9709777.

 

Save this number in your phone now!

 

Our team of midwives will be here to talk to you and direct you to the support you need 24 hours a day, every day of the year.

 

We’ll be updating everyone’s notes with the new number at your next appointment but don’t worry our old numbers are all still working.

 

Please still call your community midwifery team for routine appointments, and if you receive a positive Covid-19 PCR test call 0115 962 7956.

 

We’ve made this change in response to your feedback – thank you!

 

City Maternity Unit

Tel: 0115 969 1169

 

City Labour Suite

Tel: 0115 969 1169

Ext: 76710

 

City ABC (Antenatal Baby Care)

Tel: 0115 969 1169

Ext: 74951

 

City Antenatal Clinic

Tel: 0115 969 1169

Ext: 56611

 

Bonington Ward

Tel: 0115 969 1169
Ext: 55162

 

Lawrence Ward

Tel: 0115 969 1169
Ext: 55174 

 

QMC Maternity Unit

Tel: 0115 924 9924
Ext: 86672

 

QMC Labour Suite

Tel: 0115 924 9924

Ext: 81032

 

QMC ABC Antenatal Baby Care

Tel: 0115 924 9924

Ext: 86672

 

QMC Antenatal Clinic

Tel: 0115 924 9924

Ext: 81258

 

Ward B26

Tel: 0115 924 9924
Ext: 89026 

 

Ward C29

Tel: 0115 924 9924
Ext: 89029

 

Unfortunately we are unable to respond to emails directly relating to your pregnancy as it is important any questions are answered in light of your full pregnancy history, therefore if you have any questions directly relating to your current pregnancy please contact your local midwifery team on the landline number listed at the front of your notes.

Please note there will often be a voice message service but it is checked daily and your call will be returned within 48 hours.

For urgent concerns please call the Midwifery emergency mobile number listed at the front of your notes between 9am - 5pm Monday – Friday or NEMS out of hours service (also listed in the front of your notes) out of office hours.  

Find us

City Hospital Maternity Unit

Our City Maternity Unit is located near Gate 2, Blue Entrance.

 

 

Queen's Medical Centre Maternity Unit

Our QMC Maternity Unit is situated on two floors in East Block. 

The antenatal area, B26 ward, the labour suite with midwife-led care unit, maternity theatres and the neonatal unit are on B floor, with C29 ward on C floor.

There is an East Block entrance to the hospital on A floor, and the main entrance which is on B floor, just off Derby Road. 

 

 

There are limited drop off/pick up bays outside both our unit entrances.