Your wellbeing
Our staff are our greatest asset
Balancing everyday life with the requirements of work and home can create pressure for all of us. Health Assured has partnered with NUH to provide all employees with complimentary and confidential access to the EAP (Employee Assistance Programme), assisting you in achieving this balance.
Health Assured's free telephone number is: 0800 028 0199 and is available 24/7, 365 days a year.
What can they help with? Take a look below at the things they can offer support for.
An EAP is an employee benefit designed to help you deal with any personal or professional problems that could be impacting your general health and wellbeing. In recognition of the fact that employees and retirees may sometimes be affected by family and relationship difficulties, limited services can be provided to an employee’s dependants and retirees living at the same address as the NUH staff member; however, this service does not extend to dependents under the age of 16.
Health Assured is an independent, external organisation that adheres to a robust, professional code of conduct. Depending on the nature of the issue, advice or counselling can be provided by fully qualified professionals. All calls are treated with the strictest confidence and in line with the British Association of Counselling and Psychotherapy (BACP) code of ethics. The only time confidentiality may ever be broken is if we believe you or a third party is in significant physical danger.
Further information can be found on the Wisdom website by using our organisation code MHA089937.
You can use the Health Assured confidential service for a range of issues, including but not limited to:
The Health Assured Wellbeing Portal has a range of information, advice and support available including:
You can access the portal by vising the Wisdom website and using our organisation code: MHA089937.
You can also download the Wisdom app.
BACP/UKCP/BPS-accredited therapists provide structured telephone counselling (up to six sessions per issue). Minimum of a Counselling Diploma, 450 hours+ experience, and Employee Assistance Programme experience.
Network of 1,500 BACP/BPS/UKCP accredited counsellors across the UK for the provision of local face-to-face counselling, vetted for qualifications, experience, supervision, premises, insurance, and specialisms.
You will be directed to a Consent Holding page, which also includes guidance notes and FAQs. You do not have to log in to complete a referral; simply scroll down to the consent statement and start completing the form on the right-hand side of the page. The referring manager’s (your) details will need to be put in the referrer’s box, and the employee’s in the employee’s details box.
All counsellors providing services under the Employee Assistance Programme are bound by the confidentiality provisions of the BACP Code of Ethics and Practice.
The code of ethics and practice of the BACP bind all psychologists providing services. Any legal information provided to you is subject to the confidentiality provisions of the Law Society of England and Wales code of practice for solicitors.
The effect of these various codes of ethics and practice is that anything you may discuss with a counsellor or legal consultant remains confidential. Neither the fact that you have used the service nor the content of any contact will be divulged to your employer or anyone else outside of Health Assured. The only circumstances in which information may be disclosed are: