Accessing our hospitals

Every day, thousands of visitors use our three sites across the city. It's hugely important to us that, regardless of access requirements, our patients, visitors and staff can access and navigate our sites with ease.

Access to our buildings

Both Queen's Medical Centre and City Hospital campuses have disabled parking on site and wheelchairs available at the hospital entrances.

Meet and Greet Volunteers are available to offer directions and provide assistance, for example people who are visually impaired or use a wheelchair can be offered escort duties and wheelchair pushing when suitably trained volunteers are on duty. However availability of suitable volunteers cannot be always guaranteed

They are based at the Main Entrance, East Block entrance and Eye, Ear, Nose and Throat Centre entrance at the Queen's Medical Centre campus; and at the outpatients, Green Entrance (Junction S1) and Yellow Entrance (Junction S12) at the City Hospital campus.

If you have any comments or suggestions about any aspect of care and treatment, please contact the Patient Advice and Liaison Service.

Tel: 0800 052 1195 for the City Hospital campus
Tel: 0800 183 0204 for the Queen's Medical Centre campus.

Wheelchair access

Demand for wheelchairs is extremely high and wheelchair availability cannot be guaranteed at time of high demand.

A £1 refundable deposit is required for each chair.

British Sign Language interpreting service

Patients who use British Sign Language as their first/preferred language and require an interpreter should let hospital staff know so that this can be arranged. More time should be allowed for an interpreted appointment.

The Nottinghamshire Sign Language Interpreting Service can be contacted via telephone (Voice/Typetalk) on: 0115 978 6984 or text: 07792 226250, Monday-Friday 8am-6pm.

For emergency appointments during out of hours please call or text: 07974 396229

Interpreting service

The Trust can supply interpreting and translation services to help communication and understanding with non-English speakers.

An interpreter can be booked via hospital staff. Please contact: 0115 924 9924 for more information

The Trust can provide:

  • A confidential service through professionally trained interpreters
  • Regular cover for specific clinics
  • Individual interpreting sessions, pre-booked and in an emergency
  • Translated material that is sensitive and appropriate to cultural needs
  • The same interpreter wherever possible to ensure continuity and confidentiality

Spending areas for assistance dogs

Both our Queen's Medical Centre and City Hospital sites have designated ‘spending areas’, where assistance dogs can be taken to relieve themselves.

The spending areas are caged areas.

The spending area at the QMC can be found outside the Ear, Nose and Throat Department; while at City it is can be found by the left-hand side of the Trust HQ building.

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