Nottingham Auditory Implant Programme
The Nottingham Auditory Implant Programme is a nationally recognised centre for auditory implantation.
The programme provides cochlear implants and other hearing implants to hearing-impaired children and adults of all ages who do not receive adequate benefit from hearing aids.
Contact us
General enquiries and appointments
(8:00am - 4:30pm)
Tel: 0115 948 5549 or 0115 948 5565
Text: 0797 619 0003
Email: naip@nuh.nhs.uk or Nuhnt.naip@nhs.net (secure email address)
Emergency out of office hours
In case of an emergency during out of office hours, you can talk to a staff nurse at the Ear, Nose and Throat department any time of the day or night.
Adults
Tel: 0115 924 9924 Ext: 89025
Childrens
Tel: 0115 924 9924 Ext: 89034
Helpdesk (Spares & Repairs)
Tel: 0115 948 5538
Text: 0797 619 0028
Email: naip@nuh.nhs.uk
Cochlear Care (Cochlear users only):
Tel: 0193 226 3630
Text: 0790 358 3780
Email: ukcare@cochlear.com
Broken or lost equipment
Troubleshooting
If your equipment is not working properly try to identify the problem and solve it yourself if you can. Click on the images below to find troubleshooting information on your equipment manufacturer’s website by clicking on the image or link below:
Advanced Bionics - http://advancedbionics.com/uk/en/home/support/troubleshooting-guide.html
Cochlear - https://www.cochlear.com/uk/en/home/ongoing-care-and-support/device-support
Medel - https://www.medel.com/en-gb/support
If the problem persists, please contact:
Cochlear Care (for users of Cochlear sound processors)
Tel: 0193 226 3630
or
NAIP Equipment Helpdesk
Tel: 0115 948 5538
Replacement equipment
NAIP has a 'Return before Replace' system for our patients using Advanced Bionics and Med-El equipment (excluding Harmony and Opus 2 users). If your headpiece, cable or battery is faulty you will need to return it to NAIP before receiving a replacement. In the meantime you can use your spare which has previously been provided. For more information please contact our Equipmemt Helpdesk Tel: 0115 948 5538.
If replacement sound processors are required they are sent out by registered post and should be received the following day (if requested before 2:30pm). A sound processor is an expensive item of equipment (over £5,000). Therefore, it is very important that broken or faulty speech processors are returned without delay in the special delivery envelope provided.
Keeping sound processors safe
As cochlear implant equipment is very expensive it is important that the sound processor is held in place securely whilst being worn to help prevent loss or damage. The following leaflet explains our policy with regard to retention methods and some of the ways that can help to keep processors in place:
What if my equipment is lost or damaged beyond repair?
Nottingham University Hospitals has a policy which includes delay of ugrade date which may be applied if equipment is lost or damaged beyond repair. If your equipment is lost or damaged please contact Cochlear Care (if registered) and the NAIP Helpdesk as soon as possible. The following document gives more information about what you need to do: