you have symptoms of coronavirus (COVID-19) – a high temperature, a new continuous cough, or a loss of, or change in, your normal sense of smell or taste (anosmia) – the advice is to stay at home for 10 days. Information on self-isolation rules if a member of your household tests positive for Covid-19 or if you are classed as a contact, can be found here.

If you think you have symptoms, please do not attend your hospital appointment until you are advised it is safe to do so. Please contact us to rearrange your appointment, or to re-organise treatment and tests.

The latest information on the Covid-19 vaccination programme in Nottingham and Nottinghamshire can be found here

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Nottingham Auditory Implant Programme

The Nottingham Auditory Implant Programme is a nationally recognised centre for auditory implantation.

The programme provides cochlear implants and other hearing implants to hearing-impaired children and adults of all ages who do not receive adequate benefit from hearing aids.


Service update:

  • We continue to welcome new referrals for hearing implants from GP, ENT, Audiology and relevant professionals. Click here for referral advice.
  • We have restarted routine surgery and are carrying out some urgent or priority face to face-to-face appointments
  • We continue to provide support to patients by video, telephone and other non-facing means where possible.
  • Our spares and repairs service has continued to operate throughout the COVID period.
  • We will be contacting all patients in due course to provide an update on individual care.

If you call us or email us about spares or repairs, please leave a brief message and your contact details. Someone will call you back as soon as possible.

If you call us or email us about a medical emergency out of office hours, please contact Ward C25 for adults on 0115 924 99 24, EXT 69025 or for Children, please contact Ward D34  on 0115 924 99 24 EXT 69034 . Otherwise leave a message and someone will call you back as soon as possible.


Contact us

General enquiries and appointments

(8:00am - 4:30pm)

Tel: 0115 948 5549 or 0115 948 5565 

Text: 0797 619 0003

Email: or (secure email address)


Emergency out of office hours

In case of an emergency during out of office hours, you can talk to a staff nurse at the Ear, Nose and Throat department any time of the day or night. 


Tel: 0115 924 9924 Ext: 69025


Tel: 0115 924 9924 Ext: 69034


Helpdesk (Spares & Repairs)

Tel: 0115 948 5538 

Text: 0797 619 0028



Cochlear Care (Cochlear users only):

Tel: 0193 226 3630

Text: 0790 358 3780



To change or cancel your appointment

Phone the number on your appointment letter (Tel: 0115 948 5549) between 8.00 - 4.30pm. Please have your appointment letter to hand as you may be asked for your hospital number.

Please give us as much notice as possible so that the appointment can be made available to others.

If you need any additional help or advice please contact our Patient Advice and Liaison Service (PALS) you can find more information about this service by click here. 

How to find us (click on the link below):


British Sign Language Interpreting Service

When you receive your appointment please let us know if you wish us to book an interpreter for you, or you can contact the interpreting service direct on: 0115 978 6984. Please visit: for further details.

Alternatively you can text us on: 07976 190003


Remote hearing checks

For some of our cochlear implant patients to we are able to carry out a 'virtual' hearing check' at home.

Please click on the link below for more information:

'Virtual' hearing checks for cochlear implant users 

Please note that the remote hearing check will not be suatable for everyone as you must have the necessary technology at home and be able to complete certain audiological tests, without the support of an audiologist.

Our team

Members of the Nottingham Auditory Implant team are based across QMC, City Hospital and Ropewalk House. 



Head of Service

Tracey Twomey

Surgical Team

Professor Gerry M O'Donoghue, Miss Priya Achar, Professor Doug Hartley, Mr Sam Cho

Clinical Psychologist

Charles Tyack


Jane Hatton, Ellen Jeffs, Susan Johnson, Tracy O'Neil, Claire Hill, Carina Allan, Kim Veekmans, Vyas Deepal

Associate Audiologist

Julie Robertson

Clinical Assistants

Rosie Hobbs, Vicki Goodwin

Speech and Language Therapists

Gabriella Bizeul, Anne-Marie Marley, Angela Maxwell, Amanda Odell, Jayne Ramirez-Inscoe

Teachers of the Deaf

Clare Boddy, Karen Durbin


Cheryl Cabourne

Administration Team

Chris Rogers, Kelly Winter, Helen Clements, Hannah Loret, Jai Virdi

Broken or lost equipment


If your equipment is not working properly try to identify the problem and solve it yourself if you can. Click on the images below to find troubleshooting information on your equipment manufacturer’s website by clicking on the image or link below:

   Advanced Bionics logo     Cochlear logo     Med-el logo               

Advanced Bionics -

Cochlear -

Medel -



If the problem persists, please contact:

Cochlear Care (for users of Cochlear sound processors)

Tel: 0193 226 3630


NAIP Equipment Helpdesk

Tel: 0115 948 5538 


Replacement equipment

NAIP has a 'Return before Replace' system for our patients using Advanced Bionics and Med-El equipment (excluding Harmony and Opus 2 users). If your headpiece, cable or battery is faulty you will need to return it to NAIP before receiving a replacement. In the meantime you can use your spare which has previously been provided. For more information please contact our Equipmemt Helpdesk Tel: 0115 948 5538.   

If replacement sound processors are required they are sent out by registered post and should be received the following day (if requested before 2:30pm). A sound processor is an expensive item of equipment (over £5,000). Therefore, it is very important that broken or faulty speech processors are returned without delay in the special delivery envelope provided.


Keeping sound processors safe

 As cochlear implant equipment is very expensive it is important that the sound processor is held in place securely whilst being worn to help prevent loss or damage. The following leaflet explains our policy with regard to retention methods and some of the ways that can help to keep your child’s processors in place:


What if my equipment is lost or damaged beyond repair?

Nottingham University Hospitals has a policy which includes delay of ugrade date which may be applied if equipment is lost or damaged beyond repair. If your equipment is lost or damaged please contact Cochlear Care (if registered) and the NAIP Helpdesk as soon as possible. The following document gives more information about what you need to do:

News & Events


Posted 18/09/2020

A photo of Brodie wearing his sound processors in a headband and looking to the left where his mum is, talking to him. This story shows how our team successfully implanted a child with complex needs during the COVID pandemic by working closely and mostly virtually with his parents and his team of clinical specialists.

His parents shared a video of him a few days after initial programming.

Brodie was born with a rare syndrome which means that he has a range of needs, including significant hearing loss, visual impairment, physical disability and epilepsy. He was fitted with hearing aids at the age of 3 months, but it was difficult to achieve consistent use, due to a range of factors including middle ear congestion, ear infections, sleeping excessively due to his epilepsy and repeatedly pulling out his own aids. An objective test of hearing when he was 16 months old suggested his hearing levels did not meet the criteria for consideration of a cochlear implant at the time, and parents were advised to continue with the hearing aids to see if he could make sense of the sound. However, in 2019, the criteria were ‘relaxed’ to allow people with some hearing to be considered as cochlear implant candidates. It was agreed that Brodie would benefit from more access to sound, and his parents wanted him to have the opportunity to hear what was happening around him, given he might not be able to get that information visually.

When Brodie was about to be offered a date for the operation, he was hospitalised with a severe respiratory infection, and whilst recovering from this, the COVID pandemic struck. Working closely with his parents and with clinical specialists, and, using the adapted PPE in our ENT theatre, developed by surgeons and theatre staff, we were able to minimise risks to ensure Brodie’s safety and the cochlear implant operation was a success.

We delivered Brodie’s equipment direct to his home, and through video appointments, supported his parents on how to assemble the processor and try it with Brodie before attending a face to face audiology appointment to ‘switch it on’.

Click here to see the video of Brodie a few days after initial programming.


NAIP Conference 2019

Posted 29/08/19

Photo of delegates looking at Medel stand Word cloud showing words taken from feedback: excellent, specific, thought-provoking, interesting, valuable, smoothly, knowledge, great, good, clear, specific, thanksPhoto of delegates at Cochlear stand

This conference took place in June and brought together more than 80 teachers of the deaf, speech and language therapists and other professionals who work with deaf children. It achieved its aim of providing essential and timely information about new NICE criteria for consideration of cochlear implantation. It also provided updates both from NAIP and the manufacturers about new developments and what local professionals can do to support deaf children using cochlear implants. All this happened in a great venue with fantastic food and facilities.

As the word cloud shows, feedback was very positive with overall course content rated excellent or good by 93% of delegates (69 people completed their evaluation form). Here are some of the comments:

  speech bubbles each containing delegate feedback: 1. Very smoothly organised, interesting and informative. 2. Great value. 3. Excellent day for entire HI team. 4. Whole day has been so valuable.

We have taken note of suggestions for improving the conference which included a request for more interactive workshops and for the agenda to be sent out earlier. As always, everyone who attended appreciated the opportunity to network, and to discuss current issues with members of their own team and others.  


More severe and profoundly deaf people will benefit from cochlear implants because of new NICE guidance

Posted 07/03/19

We are delighted with the news that the criteria for cochlear implantation has been relaxed by the National Institute for Health and Care Excellence (NICE). Because of their updated guidance which you can see here, hundreds more people who have been struggling to get enough benefit from hearing aids will be able to receive a cochlear implant.

Staff from our programme worked with researchers and clinicians around the UK to provide the evidence that NICE needed in order to make this change. Tracey Twomey, NAIP Head of Service and Chair of the British Cochlear Implant Group says: “This is a fabulous development and so good for our patients. For too long we have had to turn people away who may have benefited from an implant because they didn’t fit the previous NICE criteria.”

The revisions to the guidance are as follows:

For the purposes of this guidance, severe to profound deafness is defined as hearing only sounds that are louder than 80 dB HL (pure-tone audiometric threshold equal to or greater than 80 dB HL) at 2 or more frequencies (500 Hz, 1,000 Hz, 2,000 Hz, 3,000 Hz and 4,000 Hz) bilaterally without acoustic hearing aids. Adequate benefit from acoustic hearing aids is defined for this guidance as:

for adults, a phoneme score of 50% or greater on the Arthur Boothroyd word test presented at 70 dBA

for children, speech, language and listening skills appropriate to age, developmental stage and cognitive ability.

There is NHS help available for all degrees of hearing loss, which can be devastating, leaving people feeling isolated and unable to talk with friends, family and work colleagues. Our advice is don’t delay, see your GP or audiologist to discuss and explore what options might best suit you. Ask for a referral to a cochlear implant programme for assessment if you feel this might be for you.