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Nottingham Auditory Implant Programme

The Nottingham Auditory Implant Programme is a nationally recognised centre for auditory implantation.

The programme provides cochlear implants and other hearing implants to hearing impaired children and adults of all ages who do not receive adequate benefit from hearing aids.

Our highly skilled and experienced staff work with patients to establish whether a hearing implant is suitable for them and provide lifelong support for those who go on to receive implants.


Remote hearing checks now available    

This new opportunity allows cochlear implant patients to carry out a 'virtual' hearing check at home.

There are 2 different types of 'virtual' hearing check, please click on the links below for more information:

Remote Check: for patients with N7 processors and certain cochlear implants

CHOICE: for adult patients only, with certain cochlear implants

Please note that the remote hearing check will not be suatable for everyone as you must have the necessary technology at home and be able to complete certain audiological tests, without the support of an audiologist.

Contact us

General enquiries and appointments

Tel: 0115 948 5549 or 0115 948 5565 or 0115 948 5533

Text: 0797 619 0003

Fax: 0115 948 5560



Emergency out of office hours

In case of an emergency during out of office hours, you can talk to a staff nurse at the Ear, Nose and Throat department any time of the day or night. 


Tel: 0115 924 9924 Ext: 69025


Tel: 0115 924 9924 Ext: 69034


Helpdesk (Spares & Repairs)

Tel: 0115 948 5538 

Text: 0797 619 0028



Cochlear Care (Cochlear users only):

Tel: 0193 226 3630

Text: 0790 358 3780



To change or cancel your appointment

Phone the number on your appointment letter (0115 9485549) between 8.00 - 5.00pm. Please have your appointment letter to hand as you may be asked for your hospital number.

Please give us as much notice as possible so that the appointment can be made available to others.

If you need any additional help or advice please contact our Patient Advice and Liaison Service (PALS).

How to find us:


British Sign Language Interpreting Service

When you receive your appointment please let us know if you wish us to book an interpreter for you, or you can contact the interpreting service direct on 0115 978 6984. Please see for further details.

Alternatively you can text us on: 07976 190003

Members of the Nottingham Auditory Implant Team

Members of the Nottingham Auditory Implant team are based across QMC, City Hospital and Ropewalk House. 


Head of Service

Tracey Twomey


Surgical Team

Professor Gerry M O’Donoghue, Miss Priya Achar, Mr Andy Marshall, Professor Doug Hartley



Mark Daft, Jane Hatton, Ellen Jeffs, Susan Johnson, Tracy O’Neill, Claire Hill, Carina Allan, Kim Veekmans


Associate Audiologist

Julie Robertson


Clinical Assistant

Rosie Hobbs


Speech and Language Therapists

Gabriella Bizeul, Angela Maxwell, Amanda Odell, Jayne Ramirez-Inscoe


Teachers of the Deaf

Clare Boddy, Gill Datta, Karen Durbin, Donna Emery


Commisioning Team

Cheryl Cabourne, Christine Corkery-Sheenan


Administration Team

Kirsty Woodcock, Chris Rogers, Leon White, Imogen Johnson, Kelly Winter, Helen Clements, 


Broken or lost equipment


If your equipment is not working properly try to identify the problem and solve it yourself if you can. Click on the images below to find troubleshooting information on your equipment manufacturer’s website:

   Advanced Bionics logo    Cochlear logo    Med-el logo               

If the problem persists, please contact:

Cochlear Care (for users of Cochlear sound processors)

Tel: 0193 226 3630


NAIP Equipment Helpdesk

Tel: 0115 948 5538 


Replacement equipment

NAIP has a 'Return before Replace' system for our patients using Advanced Bionics and Med-El equipment (excluding Harmony and Opus 2 users). If your headpiece, cable or battery is faulty you will need to return it to NAIP before receiving a replacement. In the meantime you can use your spare which has previously been provided. For more information please contact our Equipmemt Helpdesk:  0115 948 5538.   

If replacement sound processors are required they are sent out by registered post and should be received the following day (if requested before 2:30pm). A sound processor is an expensive item of equipment (over £5,000). Therefore, it is very important that broken or faulty speech processors are returned without delay in the special delivery envelope provided.


Keeping sound processors safe

 As cochlear implant equipment is very expensive it is important that the sound processor is held in place securely whilst being worn to help prevent loss or damage. The following leaflet explains our policy with regard to retention methods and some of the ways that can help to keep your child’s processors in place:


What if my equipment is lost or damaged beyond repair?

Nottingham University Hospitals has a policy which includes delay of ugrade date which may be applied if equipment is lost or damaged beyond repair. If your equipment is lost or damaged please contact Cochlear Care (if registered) and the NAIP Helpdesk as soon as possible. The following document gives more information about what you need to do:

News & Events

NAIP Conference 2019

Posted 29/08/19

Photo of delegates looking at Medel stand Word cloud showing words taken from feedback: excellent, specific, thought-provoking, interesting, valuable, smoothly, knowledge, great, good, clear, specific, thanksPhoto of delegates at Cochlear stand

This conference took place in June and brought together more than 80 teachers of the deaf, speech and language therapists and other professionals who work with deaf children. It achieved its aim of providing essential and timely information about new NICE criteria for consideration of cochlear implantation. It also provided updates both from NAIP and the manufacturers about new developments and what local professionals can do to support deaf children using cochlear implants. All this happened in a great venue with fantastic food and facilities.

As the word cloud shows, feedback was very positive with overall course content rated excellent or good by 93% of delegates (69 people completed their evaluation form). Here are some of the comments:

  speech bubbles each containing delegate feedback: 1. Very smoothly organised, interesting and informative. 2. Great value. 3. Excellent day for entire HI team. 4. Whole day has been so valuable.

We have taken note of suggestions for improving the conference which included a request for more interactive workshops and for the agenda to be sent out earlier. As always, everyone who attended appreciated the opportunity to network, and to discuss current issues with members of their own team and others.  


More severe and profoundly deaf people will benefit from cochlear implants because of new NICE guidance

Posted 07/03/19

We are delighted with the news that the criteria for cochlear implantation has been relaxed by the National Institute for Health and Care Excellence (NICE). Because of their updated guidance which you can see here, hundreds more people who have been struggling to get enough benefit from hearing aids will be able to receive a cochlear implant.

Staff from our programme worked with researchers and clinicians around the UK to provide the evidence that NICE needed in order to make this change. Tracey Twomey, NAIP Head of Service and Chair of the British Cochlear Implant Group says: “This is a fabulous development and so good for our patients. For too long we have had to turn people away who may have benefited from an implant because they didn’t fit the previous NICE criteria.”

The revisions to the guidance are as follows:

For the purposes of this guidance, severe to profound deafness is defined as hearing only sounds that are louder than 80 dB HL (pure-tone audiometric threshold equal to or greater than 80 dB HL) at 2 or more frequencies (500 Hz, 1,000 Hz, 2,000 Hz, 3,000 Hz and 4,000 Hz) bilaterally without acoustic hearing aids. Adequate benefit from acoustic hearing aids is defined for this guidance as:

for adults, a phoneme score of 50% or greater on the Arthur Boothroyd word test presented at 70 dBA

for children, speech, language and listening skills appropriate to age, developmental stage and cognitive ability.

There is NHS help available for all degrees of hearing loss, which can be devastating, leaving people feeling isolated and unable to talk with friends, family and work colleagues. Our advice is don’t delay, see your GP or audiologist to discuss and explore what options might best suit you. Ask for a referral to a cochlear implant programme for assessment if you feel this might be for you.


NAIP is trialling teletherapy!

Posted 02/10/18

For some patients we can now offer appointments using a Virtual Clinic application as an alternative to face-to-face visits, where it is clinically appropriate. This is similar to using Skype or Facetime; however we are using a method that is confidential, safe and approved by the NUH Trust to conduct medical appointments. 

At the moment we are trialling this with young patients and their families. If you are interested in having teletherapy appointments please talk to the NAIP teacher of the deaf or speech and language therapist working with your child. 

Parents, teenagers and even younger children who have experienced Virtual Clinic appointments have found that they have numerous advantages over traditional face-to-face appointments.

Click here for more information

We hope that you will find teletherapy as exciting as we do!


Baby Max in the news!

03/09/2018 Max and mum

It was lovely to see Max and his parents, Rebecca and Ian, in the news and on the ITV programme ‘Lorraine’ recently.

Max is a patient at the Nottingham Auditory Implant Programme. He was born profoundly deaf and had a cochlear implant operation earlier this year. We saw some lovely video of his initial programming appointment and his parents explained how he has begun to hear and is learning to communicate. They were grateful to other parents of children with cochlear implants who supported them along the way.

You can watch the video clip here.