Accessibility

Access to our buildings

Both Queen's Medical Centre and City Hospital campuses have disabled parking on site and wheelchairs available at the hospital entrances.

Meet and Greet Volunteers are available to offer directions and provide assistance, for example people who are visually impaired or use a wheelchair can be offered escort duties and wheelchair pushing when suitably trained volunteers are on duty. However availability of suitable volunteers cannot be always guaranteed

They are based at the Main Entrance, East Block entrance and Eye, Ear, Nose and Throat Centre entrance at the Queen's Medical Centre campus; and at the outpatients, Green Entrance (Junction S1) and Yellow Entrance (Junction S12) at the City Hospital campus.

If you have any comments or suggestions about any aspect of care and treatment, please contact the Patient Advice and Liaison Service.

Tel: 0800 052 1195 for the City Hospital campus
Tel: 0800 183 0204 for the Queen's Medical Centre campus.

DisabledGo

disabled go logoDisabled Go are an award-winning disability organisation that has been in operation since 2000. They produce online access guides in a great deal of detail on a huge range of venues including the QMC and the City Hospital.

During our initial survey, surveyors from Disabled Go spent several months at our hospitals surveying corridors, wards, parking facilities, clinics and other public areas of the hospital for ease of wheelchair access, WC facilities, access to interpreters, large print information leaflets and many other criteria.

This information is now available to view online via the Disabled Go internet site. Links for which can be found below.

Over the coming months we will be working with Disabled Go to add links from specific pages in our website about services to the direct page on the Disabled Go website about that same service.

Wheelchair access

Both campuses offer free disabled parking within designated disabled parking bays with wheelchairs at entrances to the hospitals.

Demand for wheelchairs is extremely high and wheelchair availability cannot be guaranteed at time of high demand.

A £1 refundable deposit is required for each chair.

British Sign Language interpreting service

Patients who need a British Sign Language Interpreter should let hospital staff know so that this can be arranged. More time should be allowed for an interpreter-assisted appointment.

The British Sign Language Interpreting Service can be contacted via telephone (Voice/minicom) on 0115 978 6984.

Chaplains available for Deaf people:

Interpreting service

The Trust can supply interpreting and translation services to help communication and understanding with non-English speakers.

An interpreter can be booked via hospital staff. Please call 0115 924 9924 for more information

The Trust can provide:

  • A confidential service through professionally trained interpreters
  • Regular cover for specific clinics
  • Individual interpreting sessions, pre-booked and in an emergency
  • Translated material that is sensitive and appropriate to cultural needs
  • The same interpreter wherever possible to ensure continuity and confidentiality

NaturalReader

Have our website read to you

Natural reader logo NaturalReader is a Text to Speech software with natural sounding voices. This easy to use software can convert any written text such as MS Word, Webpage, PDF files, and Emails into spoken words. NaturalReader can also convert any written text into audio files such as MP3 or WAV for your CD player or iPod.

You can download the free version of the software onto your computer and have the site read aloud to you.

or click here for more information about NaturalReader.

Spending areas for assistance dogs

Both our Queen's Medical Centre and City Hospital sites have designated ‘spending areas’, where assistance dogs can be taken to relieve themselves.

The spending areas are caged areas.

The spending area at the QMC can be found outside the Ear, Nose and Throat Department; while at City it is can be found by the left-hand side of the Trust HQ building.