If you need medical care or advice that is urgent but not an immediate, genuine emergency, please visit https://111.nhs.uk/ or call 111 first so that trained NHS 111 advisors can tell you the best place to be seen quickly.

Feedback cards from patients

Feedback

What parents say

  • "A huge thank you to all the wonderful midwives across triage, the induction ward, labour ward and postnatal ward who took care of my partner and I. We had encouragement and support from every single midwife we met. They made me feel like Superwoman!"
     
  • "When I gave birth, the midwives at the hospital were brilliant helping me with feeding. When my little one wasn’t latching I hand expressed and fed my baby. Unfortunately it didn’t work out for me in the end due to other issues but the support I received was great."
     
  • "All the nurses, doctors, senior midwifes and midwifes who were involved throughout my partners labour were brilliant. Thank you for making our experience a positive one."

How to provide feedback

While in hospital

Please speak to your midwife or clinician.

Patient Advice and Liaison Service (PALS)

Please tell us what you liked or what you did not like about our services and facilities by contacting our PALS Team on: 0800 183 0204 or by emailing: PALS@nuh.nhs.uk

NHS Friends and Family Test (FFT)

The Friends & Family Test (FFT) is about giving patients the opportunity to provide quick feedback on their care and treatment experience. It’s in use across most local NHS healthcare services.

You can tell us what is going well and what can be improved so that people who make decisions about local healthcare can take your views into account. It doesn’t take long and you don’t need to give your details.

The FFT is available to all patients, so next time you visit the hospital, look for details to tell us what you think in the area you are in, or ask a member of staff for more information.

You can leave your feedback for our Maternity Services here.

Maternity Voices in Partnership (MVP)

The MVP is a forum for service users and representatives to work in partnership with staff to ensure our maternity services provide family-centred care and continuous improvement. We encourage you to provide feedback about your experience by getting involved. You can find out more information here: Maternity Voices Partnership.