Contact us - Clinical cytogenetics service
Please contact the Department of Cytogenetics for advice on scientific and technical issues using the contact details listed below.
Complaints and concerns procedure
For patients who have a complaint or concern regarding the service they have received from the Cytogenetics Department please follow the Trust procedure via the link below to report your complaint.
Complaints and concerns from clinical users of the service should be brought to the attention of the Head of Department/Quality Manager/Section Head either by telephone or in writing as soon as possible (see contact details below). The complaint/concern from a clinical user will be recorded, investigated and reported back to the complainant as soon as practicable. The procedure defined in the Trust Management of Complaints, Concerns, Comments and Compliments Policy will be followed where applicable. Where the complaint is of a more serious nature it will be recorded on the Trust incident reporting system (Datix).
Address and contact details
Department of Cytogenetics
Genomics and Molecular Medicine
Centre for Medical Genetics
Gate 3, City Hospital Campus
Nottingham University Hospitals NHS Trust
Please do not send patient information unencrypted unless it is directly between nuh.nhs.uk or nhs.net accounts; otherwise information is not secure and breaches information governance requirements.
Laboratory opening hours
9.00 am to 5.30 pm Monday to Friday.
There is a skeleton staff working most bank holidays, except Christmas Day and Boxing Day (when there are no staff available), although the laboratory is not open for sample receipt on bank holidays. Out of hours specimens should be stored in a refrigerator, and then sent to the Department of Cytogenetics when next open. If a specimen is required to be processed more urgently than our target guidelines, please indicate this on the referral form or alternatively contact us. An answer phone is used when laboratory staff are particularly busy and cannot immediately answer enquiries; we will return your call as soon as possible.
Service Manager/NUH LGL Lead
The key contacts below can all be reached on the telephone number provided or the Cytogenetics generic email address. We aim to deal with emails within 3 working days, if you have not had a response or if your enquiry is of an urgent nature, please phone on the number below.
Tel: 0115 969 1169 Ext: 76617
Direct Tel:0115 962 7617
Head of Constitutional Section
Head of Malignancy Section
Interpretation and advice
The Cytogenetics Service provides clinical interpretation of results and advice. Staff are available to discuss particular cases with referring clinicians during normal opening hours.