Additional support & Troubleshooting

If you think a hearing aid isn’t working please try the following:

• check it hasn’t been switched to the T setting
• check that any volume control is set to the correct level
• check the battery is inserted correctly
• try inserting a new battery
• remove the hearing aid and check that the earmould is not blocked
• check the tubing isn’t twisted, squashed or split
• check for droplets of condensation in the tubing. Any droplets can be removed by gently pulling the soft tubing off the hooked part of the aid and blowing down it

If you have a body-worn aid, the lead may need to be replaced.

If your hearing aid is making the following sounds - whistling, squealing, sizzling or buzzing:

• if the hearing aid is whistling, squealing, sizzling or buzzing this could be feedback, which happens when sound from your hearing aid leaks out and gets picked up by its microphone. Alternatively:
• you may not have put the earmould in properly – try pushing it gently
• you may have excess wax in your ears – ask your GP to check
• check the volume hasn’t been set too high
• check the aid hasn’t been switched to the T setting
• contacting your hearing aid centre

You may need to ask your hearing aid centre for help if:

• the earmould has cracked or does not fit snugly enough
• the hooked part of the hearing aid has cracked or come loose
• the tubing has split and you are not able to replace this yourself

If you have checked all the above and need further help, call us to arrange a hearing aid repair appointment using the telephone number or e-mail address below:

Tel: 0115 919 4488
E-mail: nuhnt.audiology@nhs.net 

Getting new Batteries

New batteries are supplied free of charge and are available either your GP surgery or local Health Centre.
You will need your battery issue card when collecting batteries, if someone is collecting on your behalf they will also need this. Please see A-Z of battery collection points (below) for your closest collection point. If you are unable to collect batteries locally because you are housebound please contact us via e-mail detailing what batteries you require & we will post some out to you: nuhnt.audiology@nhs.net 

Spares (tubes & domes)

Spare tubing/domes can be obtained at Ropewalk house (subject to availability).
Available 8:30am – 5:00pm Monday to Friday.
You can collect these items yourself or someone else can collect on your behalf – please bring your hearing aid record book / battery issue card that was issued to you.
If you unable to collect them yourself/get someone to on your behalf, please e-mail your requirements to: nuhnt.audiology@nhs.net

 

 

Battery collection locations

 

ARNOLD

·         Arnold Health Centre, High Street, Arnold, Nottingham, NG5 7BQ

BAKERSFIELD

·         141 Oakdale Road, Bakersfield, NG3 7EJ

BEESTON

·         Beeston Health Centre, Dovecote House, 38 Wollaton Road, NG9 2NR

BESTWOOD

·         Alice Medical centre, 1 Carnwood Road, Bestwood estate, NG5 5HW

BRAMCOTE

·         Bramcote Surgery, 2 Hanley Avenue, Bramcote, Nottingham, NG8 3HF

BULWELL

·         Riverside Medical Centre, Main Street, Bulwell, Nottingham, NG6 8QJ

BURTON JOYCE

·         Ivy Medical Group, Lambley Lane Surgery, 6 Lambley Lane, Burton Joyce, Nottinghamshire, NG14 5BG

BINGHAM

·         Bingham Health Centre, Newgate Street, Bingham, NG13 8FD

CALVERTON

·         The Core Centre, Collyer Road, Calverton, Nottingham, NG14 6JX

CARLTON

·         Carlton Health Centre, Park House, 61 Burton Road, Carlton , Nottingham , NG4 3DL

·         Family Medical Centre, 171 Carlton Road, Carlton, Nottingham, NG3 2FX

·         Peacock Surgery, 428 Carlton Hill, Nottingham , NG4 1HQ

CHILWELL

·         The Valley Surgery, 81 Bramcote Lane, Chilwell, Nottingham, NG9 4ET

CLIFTON

·         Cornerstone Medical Centre, Southchurch Drive, Clifton , Nottingham, NG11 8EW

·         Lark Hill Complex, New Rise, Clifton Lane, Clifton, Nottingham, NG11 8DB

COTGRAVE

·         Nottinghamshire Foundation Trust Desk , The Health Centre, Candleby Lane, Cotgrave, Nottingham, NG12 3JG

CROPWELL BISHOP

·         The Surgery, Fern Road, Cropwell Bishop, Nottingham, NG12 3BU

DAYBROOK

·         Daybrook Health Centre, Salop Street, Daybrook, Nottingham, NG5 6HP

EAST LEAKE

·         East Leake health centre, Gotham Road, East leake, Loughborough, LE12 6JG

EASTWOOD

·         Eastwood Health Centre, Church Walk, Eastwood, NG16 3BH

HYSON GREEN

·         Mary Potter Health Centre, Gregory Boulevard, Nottingham, NG7 5HY

KEYWORTH

·         Keyworth Health Centre, Bunny Lane, Keyworth, NG12 5JU

KIMBERLEY

·         Kimberley Health Centre, Newdigate Street, Kimberley, NG16 2NJ

·         HAMA Surgery, 11a Nottingham Road, Kimberley, NG16 2NJ

LOWDHAM

·         The Jubilee Practice, The Old Surgery, Main St, Lowdham, NG14 7BG

LENTON

·         Derby Road Health Centre, 366 Derby Road, Lenton, NG7 2DW

MAPPERLEY PARK

·         Mapperley Park Medical Centre, Malvern House, 41 Mapperley Road, Mapperley Park, NG3 5AQ

·         Plains View Surgery, 57 Plains Road, Mapperley, NG3 5LB

MEADOWS

·         Meadows Health Centre, 1 Bridgeway Centre, The Meadows, Nottingham, NG2 2JD

NETHERFIELD

·         Trentside Medical Group, 2a Forester Street, Netherfield, Nottingham, NG4 2NJ

OLD BASFORD

·         Old Basford Health Centre, 1 Bailey Street, Old Basford, Nottingham, NG6 0HD

RADCLIFFE ON TRENT

·         Radcliffe on Trent Health Centre, Main Road, Radcliffe on Trent, NG12 2GD

RADFORD

·         Radford Health Centre, Ilkeston Road, Radford, NG7 3GW

RUDDINGTON

·         Ruddington Medical Centre, Church Street, Ruddington, NG11 6HD

SHERWOOD

·         Tudor House Medical Practice,138 Edwards Lane, Sherwood, NG5 3HU

·         Welbeck Surgery, 481-491 Mansfield Road, Sherwood, NG5 2JJ

·         Sherwood Health Centre, Elmswood Gardens, Sherwood, Ng5 3HU

SNEINTON

·         Sneinton Health Centre, Beaumont Street, Sneinton, NG2 4PJ

STRELLEY

·         Strelley Health Centre, 116 Strelley Road, Strelley

ST ANN’S

·         The Wellspring Surgery, St Ann's Valley Centre, 2 Livingstone Road, NG3 3GG

SOUTHWELL

·         Southwell Health Centre, The Ropewalk, Southwell, NG24 0EW

STAPLEFORD

·         Stapleford Health Centre, Church Street, Stapleford, NG9 8DA

TOP VALLEY

·         Top Valley Health Point, Top Valley Way, Top Valley, NG5 9DD

West Bridgford

·         Castle Health Care Practice, Embankment Primary Care Centre, 50-60 Wilford Ln, West Bridgford, NG2 7SD

·         West Bridgford Health Centre, Musters Road, West Bridgford, NG2 7DD

WOLLATON

·         Wollaton Park, 12 Harrow Road, Wollaton park, NG8 1FG

·         Wollaton vale Health centre, Wollaton Vale, Nottingham, NG8 2GR

UNIVERSITY PARK

·         Cripps Medical Centre, Cripps Hill, University Park, University of Nottingham, NG7 2QW

The following videos, provided by C2HEAR, are designed to help you with the care & maintenance of your hearing aid.

Hearing aid retubing

 

Caring for Hearing aids with earmoulds

 

Troubleshooting hearing aids with earmoulds

 

Caring for hearing aids with slim tubes

 

Troubleshooting hearing aids with slim tubes

You can find additional resources to help you with your hearing aid on C2Hears Website:

C2HEAR

In addition to Ropewalk House, we offer Hearing aid repair clinics at the following locations:

• Carlton Health Centre – Monday mornings
• Keyworth Health Centre - Monday Afternoons
• Bulwell Health Centre – Tuesday Mornings
• Clifton Health Centre – Tuesday Mornings
• Lark Hill Retirement Village – Tuesday afternoon (2nd Tuesday of the month)
• Kimberley Health Centre — Tuesday Afternoons
• Hucknall Health Centre and Arnold Health Centre – Wednesday Mornings
• Arnold Health Centre – Wednesday Mornings & Afternoons
• West Bridgford Health Centre – Thursday morning 2^nd & 4^th Thursdays of the month
• Bingham Health Centre -Thursday Afternoon 2^nd & 4^th Thursdays of the month
• Beeston Health Centre – Friday mornings
• Stapleford Health Centre – Friday mornings

All clinics listed above offer repairs unless otherwise stated. 

Repair or replacement of faulty hearing aids, which includes:

• servicing including routine replacement of filters and accessories
• impressions for replacement earmoulds
• modification of earmoulds for comfort and acoustic reasons
• minor adjustment to hearing aid settings.

Some of the clinics above (as indicated) offer triage, which includes:

• triage for reassessment of hearing aid needs
• hearing reassessment for people with obsolete hearing aids
• hearing reassessment for people whose hearing needs have changed
• minor adjustment to hearing aid settings
• signposting and referral for further management.

If you have lost or damaged your hearing aid, and require a replacement, please contact us.

Throughout its use, your aid remains the property of the NHS and is on loan to you.

For lost aids, depending on the nature of the loss, you may be charged an administration fee for a replacement. The current charge is £78 (including VAT)

Please be assured that all cases are thoroughly reviewed before a decision to charge is made.

To report a lost or damaged hearing aid, or for more information on our loss of aid policy please contact nuhnt.audiology@nhs.net 

Equipment for hearing at home

Specialising in equipment and advice for people with a hearing loss, your local council sensory impairment team has access to a range of equipment to loan, or can advise on what to buy, to help you hear better at home.
They can provide alerting equipment for: Front door, Smoke alarm, Telephone, Alarm clock, Loop to aid listening to the TV. They do not provide amplified telephones or Carbon Monoxide detectors but can advise on where to purchase these

Nottingham City Council

Contact: Occupational Therapy Team Nottingham Health and Care Point (NHCP)
Email : adult.contactteam@nottinghamcity.gov.uk
Telephone: 03001310300 option 2 Adult Social Care
SMS: 07944 040073

Nottinghamshire County Council

Contact: Adult Deaf and Visual Impairment Service
Email : enquiries@nottscc.gov.uk
Telephone: 0300 500 8080
Relay UK: (18001) 0115 977 4050

Smoke Alarm Assessment

If you have difficulty hearing a smoke alarm, there are alternative models available with flashing lights to catch your attention or a vibrating pad for under your pillow. Contact your local fire service to see whether you are eligible for a free Home Fire Safety Check.

Contact: Nottinghamshire Fire and Rescue Service
Email: enquiries@notts-fire.gov.uk
Telephone: 0115 838 8100 or 0115 967 0880
Text: 07766 299 999    Quote ‘Deaf Alarm’
Website: www.notts-fire.gov.uk

Concessionary travel

Disabled persons railcard

If you are registered as deaf or use a hearing aid then you qualify for a Disabled Persons Railcard. This allows you to get 1/3 off most rail fares throughout Great Britain. For more information, contact:

Website:         www.disabledpersons-railcard.co.uk
Email:             disability@raildeliverygroup.com
Telephone:     0345 605 0525
Textphone:     0345 601 0132

Concessionary bus passes in Nottingham

Nottingham City Council

Nottingham city council offer a mobility pass. You must have a minimum of 70dB hearing loss in both ears to be eligible.

Website: www.nottinghamcity.gov.uk/mobility       
Alternatively apply in person at the Travel Centre, 1-4 Smithy Row, Nottingham, NG1 2BY

Nottinghamshire County Council

Nottingham city council offer a disabled persons bus pass. You must have a minimum of 70dB hearing loss in both ears to be eligible.

Website: Link
Email: concessionary.travel@nottscc.gov.uk           
Telephone:    0300 500 8080
Relay UK:    18001 0115 9774050

Access to work

To get an Access to Work grant you must have a disability, health condition or mental health condition that affects your ability to work.  Access to work may award a grant which can be used for equipment or modifications to equipment to enable you do your job.
When you apply the Department for Work and Pensions will contact your employer someone might visit you at work.  If you have a mental health condition someone will talk to you before anyone contacts your employer.

When you contact Access to Work you’ll need:

· Your workplace address, including your postcode
· The name, email address and work phone number of a workplace contact (your manager, for example)
· Your unique tax reference number (if you’re self-employed)

Telephone: 0800 121 7479
Textphone: 0800 121 7579
Relay UK: 18001 0800 121 7479

Disabled student allowance

Disabled Students' Allowances (DSAs) provide extra financial help for disabled students. You may get DSAs if you have a disability (e.g. hearing), ongoing health condition, mental-health condition or specific learning difficulty like dyslexia.
You can get help with the costs of:

· Specialist equipment, for example a computer if you need one because of your disability
· Non-medical helpers
· Extra travel because of your disability
· Other disability-related costs of studying

Website: www.gov.uk/disabled-students-allowance-dsa

Charities 

RNID

“We work across the UK so people with hearing loss are supported and can live the life they choose.”

Website: RNID.org.uk

Hearing Link

“Hearing Link is a UK-wide charity, active in England, Scotland, Wales and Northern Ireland for people with any level of hearing loss, their families and friends.”

Website: www.hearinglink.org

Tinnitus UK

“We are an independent charity supporting thousands of people who experience tinnitus…”

Website: www.tinnitus.org.uk

Sign language and lip-reading courses

For an up-to-date list of classes available in your area please visit one of the following websites:

British Sign Language (BSL) courses:

Website: www.signature.org.uk/british-sign-language-qualifications

Lip-reading courses:

Website:atlalipreading.org.uk