Information on Hearing aids

If you need support with your hearing aids please see the following resources. They include support for specific models of hearing aids to general self help videos. 

Replacement batteries, tubing and domes

Getting new Batteries

New batteries are supplied free of charge and are available either your GP surgery or local Health Centre.
You will need your battery issue card when collecting batteries, if someone is collecting on your behalf they will also need this. Please see A-Z of battery collection points (below) for your closest collection point. If you are unable to collect batteries locally because you are housebound please contact us via e-mail detailing what batteries you require & we will post some out to you: nuhnt.audiology@nhs.net 

Spares (tubes & domes)

Spare tubing/domes can be obtained at Ropewalk house (subject to availability).
Available 8:30am – 5:00pm Monday to Friday.
You can collect these items yourself or someone else can collect on your behalf – please bring your hearing aid record book / battery issue card that was issued to you.
If you unable to collect them yourself/get someone to on your behalf, please e-mail your requirements to: nuhnt.audiology@nhs.net

 

 

Self-Help Videos

The following videos, provided by C2HEAR, are designed to help you with the care & maintenance of your hearing aid.


Hearing aid retubing

 

Caring for Hearing aids with earmoulds

 

Troubleshooting hearing aids with earmoulds

 

Caring for hearing aids with slim tubes

 

Troubleshooting hearing aids with slim tubes

You can find additional resources to help you with your hearing aid on C2Hears Website:

C2HEAR

Troubleshooting behind the ear hearing aids

If you think a hearing aid isn’t working please try the following:

  • check it hasn’t been switched to the T setting
  • check that any volume control is set to the correct level
  • check the battery is inserted correctly
  • try inserting a new battery
  • remove the hearing aid and check that the earmould is not blocked
  • check the tubing isn’t twisted, squashed or split
  • check for droplets of condensation in the tubing. Any droplets can be removed by gently pulling the soft tubing off the hooked part of the aid and blowing down it

If you have a body-worn aid, the lead may need to be replaced.

If your hearing aid is making the following sounds - whistling, squealing, sizzling or buzzing:

  • if the hearing aid is whistling, squealing, sizzling or buzzing this could be feedback, which happens when sound from your hearing aid leaks out and gets picked up by its microphone. Alternatively:
  • you may not have put the earmould in properly – try pushing it gently
  • you may have excess wax in your ears – ask your GP to check
  • check the volume hasn’t been set too high
  • check the aid hasn’t been switched to the T setting
  • contacting your hearing aid centre

You may need to ask your hearing aid centre for help if:

  • the earmould has cracked or does not fit snugly enough
  • the hooked part of the hearing aid has cracked or come loose
  • the tubing has split and you are not able to replace this yourself

If you have checked all the above and need further help, call us to arrange a hearing aid repair appointment using the telephone number or e-mail address below:

Tel: 0115 919 4488
E-mail: nuhnt.audiology@nhs.net