If you have symptoms of coronavirus (COVID-19) – a high temperature, a new continuous cough, or a loss of, or change in, your normal sense of smell or taste (anosmia) – the advice is to stay at home for seven days. All members of this household should remain at home for 14 days.

If you think you have symptoms, please do not attend your hospital appointment until you are advised it is safe to do so. Please contact us to rearrange your appointment, or to re-organise treatment and tests.

NUH Travel to Work Scheme

The NUH Travel to Work Scheme allows staff to take advantage of the discounted advance travel pass rates offered by most transport operators without having to pay the full amount in one go. Instead, NUH buys the ticket on behalf of the employee, at the discounted rate, and then this is taken back from the member of staff's salary in monthly instalments for the duration of the pass.

Operators taking part are:

To take advantage of these prices, just complete the online application form indicating the relevant transport operator and the desired travel pass.

Click here to fill in the application to apply to the scheme

Downloadable information on the scheme can be found here.

The Travel team can be contacted on travel@nuh.nhs.uk or by calling ext. 56888. For more information regarding applying, payment, cancellations and leaving the Trust, and to read our Terms & Conditions, please use the links on the left to our Q&A page.

NUH Travel to Work Scheme - COVID-19 FAQs

NUH Travel to Work Scheme – Covid-19 Emergency – Frequently Asked Questions

This Q&A section was create by the NUH Travel to Work Team (T2W) to provide information about the management of the NUH Travel to Work Scheme during the COVID-19 Lockdown.

The information you can find here includes information on:

  1. General matters
  2. Applications for new travel to work passes during the COVID-19 emergency
  3. How to freeze your current Travel to Work pass (where possible) and
  4. How to cancel your pass should you wish to do so.

The Trust offers T2W passes from four (4) public transport operators plus one (1) multi-operator pass. As such, the information provided here covers each operator

 

If you have further queries, please contact the NUH T2W Team at travel@nuh.nhs.uk.

General Matters

  1. What measures are being taken by the Public Transport operators during this emergency?

Travel operators are taking measures to adapt to the current emergency. As the government has requested citizens to stay at home, Public transport operators have had to update the time tables of some of their services and cancel some other services. They are doing so in a way trying to minimize disruption to key services such as NHS services. 

As the situation is constantly changing, we recommend visiting the Public Transport Operator’s websites to learn about the latest changes.

 

Nottingham City Transport

https://www.nctx.co.uk/

Tramlik

https://thetram.net/

Trent Barton 

https://www.trentbarton.co.uk/

Nottingham City Council Robin Hood Card

https://www.robinhoodnetwork.co.uk/

East Midlands Railways

https://www.eastmidlandsrailway.co.uk/

 

  1. Is the NUH Travel to Work Scheme still operational?
  2. Yes. The NUH T2W scheme is still operational and staff can apply for a Travel to Work pass during the normal application window. However some changes have been introduced by the Transport operators due to the COVID-19. A summary of these changes by travel operator can be found below (I want to apply to a new travel card or extend my current T2W pass. What should I consider?)

Applications for new travel to work passes during the COVID-19 emergency

  1. How Do I apply to a NUH T2W Pass?

Follow the normal procedure using the following link:

https://portal1.nuh.nhs.uk/travel/#!/schemes/apply

If you are in need to continue using your Travel to Work pass and this is about to expire, you can still apply for a new pass under the normal application windows. The next windows are:

  • 14 March to 13 April – Pass will start 1 May
  • 14 April to 13 May – Pass will start 1 June
  • 14 May to 13 June – Pass will start 1 July

 

  1. I want to apply to a new travel card or extend my current T2W pass. What should I consider?

 

All travel operators participant in the T2W scheme have been affected by the COVID-19 pandemic. In terms of new applications, the following table lists the main changes. Please, consider these when you apply to a new pass or an extension of your current T2W pass.

 

 

Transport Operator

Changes to T2W Scheme

East Midlands Railways (EMR)

  • Travel to Work Passes are suspended until further notice.

 

Nottingham City Transport (NCT)

 

  • Travel centre is closed. T2W passes can be issued only to staff who already have a CityRider Card. 

 

  • If your application is successful, please follow the instructions in your confirmation email to get your pass issued.

 

  • For new cards: This scheme is not currently open to staff who don’t have a City Rider Card.

 

  • For renewed passes, follow the instructions in the confirmation letter to extend your travel in your existing travel card.

 

Tramlink

 

  • Travel centre is closed. Collection of card has changed.

 

  • If your application is successful, please follow the instructions in your confirmation email to get your pass issued. It will involve contacting Tramlink directly with further information.

 

  • New cards will be posted to the address provided in the application form. 

 

Nottingham City Council (NCC) – Robin Hood Card

  • Travel centre is closed. Collection of card has changed.

 

  • If your application is successful, please follow the instructions in your confirmation email to get your pass issued.

 

  • New cards will be posted to the address provided in the application form. 

 

  • For renewed passes, follow the instructions in the confirmation letter to extend your travel in your existing travel card.

 

Trent Barton(TB)

 

  • No Change in collection process.

 

  1. I won’t be using my T2W pass for a while. What options do I have?       

You can either

  1. Suspend your pass for a few months

A suspension or freeze means your pass will not be operational for the time it is suspended. The deadline of your pass will extended in line with the number of days it was suspended.

 

During a suspension/freeze NUH will still be deducted money from your monthly wages to pay for the pass, but once your pass reaches the end of life, it will still be valid for the number of days it was suspended, and NUH would not make any further deductions.

 

Example: the pass was valid form 1 January 2020 until 31 December 2020. If you suspend it for 45 days then your pass new expiration date will be 14 February 2021. For the extension time (1 Jan 2021 to 14 Feb 2021 in this example) you won’t be deducted from your wages as the pass would have been fully paid by then.

Note East Midlands Railways do not offer a freeze/suspension option.

  1. Cancel your pass following the normal cancelation procedure

A cancellation is simply you stop definitively your pass. You would still have to pay for any final month as per our cancellation procedure. For example if you cancel on the 10th April, your cancellation will be processed 6 May and the pass will be valid until 31 May.  You would have to pay for April and May via wages.

  1. How do I cancel my pass?           

If you wish to stop deductions from your wages, you can cancel your pass. Cancellations will be managed as per the normal cancellation process. Requests for cancellations received in the cancellation windows (7 of the month to 6 of the next month) will be processed at the end of the window, and the pass will be valid until the end of that month.

Example: Cancellations received between 7 March and 6 April will be processed for an effective cancellation date of 30 April.

                Any applicable cancellation fees will be added with the following exceptions:

  • NCT – No cancellation fee
  • NCC – No cancellation fee
  • EMR – No cancellation fee
  • Tramlink – Normal cancellation Fee
  • Trent Barton - Normal cancellation Fee

To help us manage any cancellations during these extraordinary times, we ask you to please send us an email to travel@nuh.nhs.uk with one of the following subjects depending on the Travel operator:

  • “NUH T2W – Cancel my pass – NCT“
  • “NUH T2W – Cancel my pass – NCC – Robin Hood Card“
  • “NUH T2W – Cancel my pass – Tramlink“
  • “NUH T2W – Cancel my pass – Trent Barton“
  • “NUH T2W – Cancel my pass – East Midlands Railways“

Indicate in your email:

  • Name and last name
  • Assignment number

 

  1. How do I freeze/suspend my pass?       

With the exception of East Midlands Trains, all operators offer the possibility to freeze a travel pass. The following table lists the instructions for each travel operator:

 

 

Transport Operator

Instructions

East Midlands Railways (EMR)

 

Not being offered.

Nottingham City Transport (NCT)

 

Please contact us at travel@nuh.nhs.uk with the  subject “NUH T2W-Freeze my NCT Pass” indicating the following:

  • Assignment Number (only for NUH admin purpose)
  • First Name
  • Last Name
  • Card Number
  • Email address

 

Your pass will remain suspended until you use it again by scanning it in the bus. For every day your pass is suspended, one day will be added to your pass at the end of its original expiration date.

 

 

Tramlink

 

You can suspend your pass by simply not using the Tram for a period of 30 days or more from 16 March. Tramlink IT systems will identify those passes that are not used for that period of time and automatically will add an equivalent time after the original expiration date of the pass.

 

For every day your pass is suspended, one day will be added to your pass at the end of its original expiration date.

 

Please remember not to use your pass at all during 30 days if you wish it to be suspended/freeze.

 

Your pass will remain suspended until you notify you wish to reactivate your pass by contacting Tramlink at info@thetram.net. They will ask you to provide some additional information such as a card number and will inform on the process to reactivate your pass.

 

Nottingham City Council (NCC) – Robin Hood Card

You can suspend your pass by simply not using the Robin Hood card for a period of 31 days or more from 16 March.

 

When you use your card again, NCC will check when it was last used, if you have not used your card for at least 31 consecutive days since March 16th, NCC will add the days not travelled onto the expiry date.

 

If the product is due to expire before you are ready to travel again, you can contact NCC so they can make necessary arrangements to keep your card active.

 

Trent Barton(TB)

 

You can suspend/freeze your pass for up to 3 months. If the COVID 19 emergency were to continue beyond this time, the freeze could be extended further more.

 

Your pass will remain suspended until you notify you wish to reactivate your pass. The reactivation would happen within one day or two.

 

For every day your pass is suspended, one day will be added to your pass at the end of its original expiration date.

 

If you would like to suspend/freeze your pass Trent Barton requires some information to do this. Please contact us at travel@nuh.nhs.uk with the  subject “NUH T2W-Freeze my Trent Barton Pass” indicating the following:

  • Assignment Number (only for NUH admin purpose)
  • First Name
  • Last Name
  • Type of pass you currently have
  • Card Number
  • Email address
  • Home Address