Raising concerns to external organisations

If you feel your concern isn’t resolved through NUH’s own complaints process or you believe the issue involves matters outside the Trust’s responsibility, there are a number of external organisations you can contact for further support or to raise a concern. These organisations operate independently of NUH and can help you take your concern further if needed.

General Medical Council (GMC)

As one of a number of organisations responsible for keeping patients safe in the UK, they will help you find the right place to raise your concern. They look into concerns about doctors, physician associates (PAs) and anaesthesia associates (AAs) who work in the UK in the NHS or the independent or private sector.

Nursing and Midwifery Council (NMC)

If you believe that a nurse, midwife or nursing associate may be putting the public or patients at risk, report it to the NMC. They deal with the most serious issues and concerns about nurses, midwives and nursing associates.

Includes eligibility, appeals, tax credits and Universal Credit

Citizens Advice Bureau  

Each year, Citizens Advice helps give millions of people the knowledge and confidence to find a way forward.

Care Quality Commission (CQC)

Report a concern if you are a member of the public.

NHS England  

Feedback and complaints about NHS services.

They help people who, because of disability, illness, social exclusion and other challenges, find it difficult to express their views or get the support they need. 

Arriva Transport – 0345 266 9662

NSL Transport – 0345 357 1556