Hayward House

Hayward House is a specialist palliative care unit in the grounds of the City Hospital. It provides high quality care centred on the needs of patients and their families. Its aim is to enrich the quality of life through the skills of an experienced and caring team. Hayward House offers palliative care from diagnosis, through the interim periods of advancing disease, up to and including end of life care.

Patients’ pain and other symptoms are addressed along with emotional, spiritual and social problems of both patients and their families. A bereavement/counselling service is also provided.

Hayward House entranceHayward House Garden

Contact and find us

Staff at Hayward House will provide advice, knowledge and support on all aspects of palliative care for healthcare staff based at Nottingham University Hospitals NHS Trust and for community staff.

Contact us

Hayward House Direct
Tel: 0115 962 7619 

Hayward House Main reception
Tel: 0115 969 1169 Ext. 76619 

Hayward House Nurses station
Tel: 0115 969 1169 Ext. 77079


Twitter @NUHEOLC


Our location

Hayward House
Nottingham City Hospital
Nottingham University Hospital NHS Trust

Public transport Nottingham City Transport

  • Buses on Blue Line, Purple Line, Brown Line and Grey 53 travel to City Hospital.
  • Trent Barton bus -  141 and The Threes. Get off at the Green Entrance.
  • Medilink -  Get off at the Green Entrance and cross the road to Hayward House


Volunteers play a key role in supporting staff to provide the best possible care for patients.

Click below if you are interested in volunteering: https://bit.ly/2UlzzGv

Car parking

A pay and display car park for visitors is available in close proximity to the Unit.  It is possible to drop passengers off at the main entrance to Hayward House but the car would then need to be parked in the pay and display car park. There are designated car spaces for disabled badge holders at Hayward House and near medicine south entrance. For relatives who need to stay for prolonged periods of time, please ask the nurse in charge about car park passes.

Please do not leave any valuables in your car and ensure it is securely locked.

Inpatient unit

Admission may be required for patients who have a more complex mixture of physical, emotional, social or spiritual needs. Referral for admission is usually through the patient’s GP if the patient is at home. If the patient is an inpatient at QMC or City Hospital referral is done through the Hospital Palliative Care Team with their consultant’s approval. Admission to Hayward House is determined by the patient’s needs, and the needs of their family and carers.

Please view the Hayward House information booklet.

Contact details

Direct phone: 0115 962 7619
Via City Hospital switchboard: 0115 969 1169 Ext: 77080 (reception) or 77079 (nurses’ station)
Fax: 0115 9627779


Hayward House inpatient area Hayward House inpatient reception desk

Day Therapy

Our aim is to provide a multidisciplinary approach to deliver high quality holistic care and support. The focus of this care is to enhance quality of life, promoting dignity and individual choice. We are an integrated part of the overall care pathway and therefore wish to encourage effective and active two way communication with the primary care services, hospital, other inpatient units and home care services on an ongoing basis.

Our Day Therapy service runs Monday, Tuesday, Wednesday & Friday 10am – 4pm

Contact details

Direct phone: 0115 840 2698
Via City Hospital switchboard: 0115 969 1169 Ext: 76502 or 79698

Hayward house day therapy picture of unit Hayward house day therapy picture of unit Hayward house day therapy picture of unit


Patients referred to the outpatient service can be seen face to face or have their consultation by phone or have a video consultation.

Contact details

Direct phone: 0115 840 2698
Via City Hospital switchboard: 0115 969 1169 Ext: 79698 or 76502

Outpatient desk

Counselling and Bereavement

Counselling and bereavement support are provided by a team of counsellors. Patients and relatives including children are seen.

Complementary therapy

A range of holistic therapies is offered to patients and carers, with the aim of promoting relaxation and a sense of wellbeing. At present, referrals are made by consultants at Hayward House, day care staff, Hayward House inpatient staff and community Macmillan nurses. Therapies are provided either in the purpose-built therapy unit or at the bedside for inpatients. Therapies offered include massage, aromatherapy, reflexology, hypnotherapy, Reiki and Indian head massage.

Complementary Therapy Services booklet

Hayward House Complementary therapy

Study centre

The unit also has a well-equipped, modern study centre. A wide variety of subjects and staff are taught. There are regular sessions to teach medical students, GPs and hospital staff. The unit focuses on teaching symptom control, palliative care and communication skills training.

Contact details

Telephone: 0115 969 1169 Ext: 56778

Research centre

A research team is based at Hayward House and looks at research into the relief of symptoms. National and international research is conducted. Research from Hayward House is published in peer reviewed journals.