Patient Experience
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Patient Experience
This award recognises staff who help improve the delivery of exceptional patient experience through the continued use of insight, engagement and effective communication.
David Ross, Staff Nurse
David consistently demonstrates exceptional compassion and care. He takes time to understand patients - through conversation or their ‘About Me’ sheet - to build positive relationships. He motivates, listens, and creates a calm environment that supports recovery. He also quickly recognises anxiety, providing thoughtful reassurance and grounding strategies.
Hannah Bradbury, Neuroendocrine Nurse Specialist
Hannah coordinates and manages complex neuroendocrine tumour (NET) patients across the East Midlands, bridging multiple specialties with knowledge, warmth, and compassion. Hannah independently founded a successful NET patient support group and is passionate about improving care through education and research. Patients adore and trust her completely and she is always taking time to check up on them and their families.
Laura Tunstall, Endocrine Clinical Nurse Specialist
Laura shows exceptional dedication to improving patient care in Endocrine Surgery, supporting patients with complex, long-term conditions. She founded the region’s first thyroid and adrenal patient support groups and her patient-centered approach ensures smooth communication and ongoing support. Combining technical skill and empathy, Laura has greatly improved both patient outcomes and experience.
Lorraine Moss, Preterm Birth Maternity Support Worker
Lorraine provides vital care and emotional support to families facing preterm birth. Her expert, compassionate approach has positively impacted many at NUH, with families grateful for her guidance and kindness. She goes above and beyond - visiting patients regularly, offering reassurance, and delivering clear, consistent support. Lorraine’s dedication builds trust and greatly improves the patient experience every day.
Myles Barrett, Deputy Charge Nurse
Myles consistently goes above and beyond to provide holistic nursing care for children receiving dialysis. Alongside excellent clinical care, he supports the emotional, physical, and social well-being of the children through creative activities. He also promotes 'Renal Life Skills' and helps with transition work to build confidence in young patients and their families. He is a valuable asset to the renal team.