Emergency Department

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In an emergency

In an emergency you should call 999 for an ambulance to go to your nearest Emergency Department (A&E).

What does 'an emergency' mean?

An emergency is a serious injury or life-threatening problem such as:

  • loss of consciousness
  • severe breathing difficulty
  • heavy bleeding
  • severe chest pain
  • suspected broken bones
  • deep wounds (such as stab wounds)
  • swallowing something harmful or poisonous
  • a drug overdose.

Remember that the Emergency Department and 999 should only be used in emergencies - using them for minor problems puts other people's lives at risk. 

Arriving by ambulance does not give you priority over other patients with similar problems who have come by car or public transport.


What to do when you phone 999:

Follow any instructions the ambulance service call handler may give you.

Don't move the patient if:

  • They may have hurt their back or neck, or have any other injury that may be made worse by moving them
  • The person is in shock and needs your constant attention.

Who to contact if it's not an emergency


GP Services 

How to register with a GP

To register with a GP practice you need to live within their practice boundary and they must be willing to accept you. To find a practice near you visit the NHS Choices website.

Read more: How to register with a GP

GP extended opening times

Many GP practices now offer early morning, evening and weekend appointments. Practices with extended opening hours are listed here.

Read more: GP extended opening times

Out-of-hours GP service

If you or your family needs urgent medical care when your GP surgery is closed (Monday to Friday 6.30pm-8.00am; Saturday, Sunday and public holidays 24 hours) phone the usual surgery number and your call will be re-directed to the GP out-of-hours service.

Read more: Out-of-hours GP service

Walk-in centres

There are currently three NHS Walk-in services in Nottingham.

Following extensive public engagement, proposals have been agreed to combine funding for all three sites to provide one enhanced service that will still provide walk-in appointments but will offer additional treatment of urgent health problems (including x-ray for suspected broken bones).

Therefore the three walk-in services listed below will close on 30 September, but remain open until then.

Nottingham Walk-in Centre is open every day including weekends and bank holidays between 7am and 9pm. 

Seaton House, London Road, Nottingham NG2 4LA
Tel: 0115 883 8500

The Health Centre is open from 9am to 7pm every day of the year for both drop-in and appointment services.

79a Upper Parliament St, City Centre NG1 6LD

Tel:0115 883 1960

 Clifton Nurse Access Point in the Clifton Cornerstone - open 10am until 6pm Thursday, Friday, Saturday, Sunday and Monday (closed Tuesday and Wednesday).

Clifton Cornerstone, Southchurch Drive NG11 8EW
Tel: 0115 878 6100

The Walk-in Centre on London Road will then become a new NHS Urgent Care Centre for Nottingham (see below).

Coming soon: NHS Urgent Care Centre

From October 2015 the new NHS Urgent Care Centre will open at Seaton House, London Road, Nottingham NG2 4LA (next to the BBC building) replacing the current walk-in centre on that site. The centre will offer assessment and treatment for health conditions that are urgent but non-life threatening such as:

  • Minor burns and scalds
  • Minor head injury with no loss of consciousness
  • Skin infections and rashes
  • Suspected broken bones, sprains and strains (X-ray will be available on-site)
  • Eye infections and minor eye injuries

No appointment is needed; just drop in between 7am and 9pm 365 days a year.

For more information please contact NHS Nottingham City Clinical Commissioning Group Patient Experience Team on 0115 883 9570 or email: patientexperienceteam@nottinghamcity.nhs.uk


Pharmacists are highly qualified healthcare professionals, who offer a wide range of services including advice on medicines and other health problems. A pharmacy is often the first point of call for all your health needs and it could save you a trip to your GP.

Read more: Your pharmacy services

Bank holiday pharmacy opening times

Pharmacies in Nottingham City that are open over the bank holiday are listed here:

Read more: bank holiday pharmacy opening times

Find a pharmacy

To find your nearest pharmacist, visit the NHS Choices website or telephone NHS 111 or download a list of pharmacies with contact details and opening times..

How to find us

Our Emergency Department is based at the Queen's Medical Centre on Derby Road in Nottingham.

How to get to the QMC Emergency Department.

How to contact us

You can call the Emergency Department on 0115 924 9924 and ask for ext 70403 or70542.

Nottingham University Hospitals NHS Trust
Derby Road

Main switchboard: 0115 924 9924

For real emergencies only

NHS Nottingham University Hospitals
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