We welcome volunteers on many of our wards and departments

Volunteer image 1Volunteers give their services to help patients at Nottingham University Hospitals (NUH). This might be at either QMC or the City Hospital. They do not receive payment for their activities, other than out-of-pocket expenses.

Types of volunteer

  • Those who offer their services directly to NUH and are inducted and managed by the voluntary services department
  • Those who participate in activities for an agency or external organisation that has an agreement to provide a voluntary service to NUH.

Please note that the main voluntary services department are focusing on recruitment for the stated placements below. We do not place volunteers on any of our labour suites/physiotherapy departments or in our laboratories.

 Volunteer team

  • Kerry Harper, Voluntary Service Manager
  • Ashley Gathergood, Voluntary Service Administrator
  • Bronwyn Prokopiuk, Voluntary Service Administrator
  • Eva Thomas, Voluntary Service Administrator
  • Wendy Jackson, Voluntary Service Coordinator
  • Alison Bateman Voluntary Service Manager (Hayward House)

Application forms and enquires

To request an application to volunteer on any of our hospital campuses via external post, please call our application line 24 hours a day on 0115 849 3318 ext 65318.

Or email a request to: NUHvoluntary.services@nuh.nhs.uk 

Use the links below to download an application:


General information

  • Age
    The minimum age for volunteering in clinical areas is 18.
  • Dress
    A uniform is provided where appropriate.
  • Training
    Training is provided appropriate to the role.
  • Expenses
    Travel expenses may be claimed for a maximum of 20 miles radius of NUH for car users or for public transport when using the appropriate bus fare. Meal vouchers can be claimed in certain circumstances.
  • Car parking
    Volunteers are encouraged to use public transport/park & ride.
  • Volunteer roles
    As part of our ongoing commitment to the safety of our patients, visitors and staff, all candidates will be required to undergo an enhanced disclosure check through the Criminal Records Bureau appropriate to their role and in line with current government legislation.

Generic hospital ward role/mealtime assistant

A key part of any volunteer's role will be helping in mealtimes. This includes:

  • Preparing for mealtimes
  • Providing help and assistance to patients
  • Offering encouragement and support
  • Being an advocate for patients
  • Being part of the ward team and providing feedback to the ward staff

Further duties may include:

  • Meeting and greeting visitors to the ward/helping with directions to hospital main entrance, restaurant, car parks etc.
  • Running errands for nursing staff, housekeeper and receptionist (this may include taking medical records to other wards or departments)
  • Answering telephones and taking messages
  • Making up admission packs
  • Tidying patient areas e.g. day room
  • Tidying storage areas
  • Helping to make beds
  • Assisting housekeeper e.g. helping with non-clinical duties
  • Helping patients with the menu choice
  • Escorting patients
  • Making drinks for patients/relatives

Meet and greet (limited placements)

Volunteers help to create a friendly, welcoming environment. Duties include:

  • To display a helpful, friendly and courteous attitude to patients, visitors, staff and colleagues
  • To act as a contact point welcoming people into the hospital
  • To provide clear and accurate directions
  • To escort people to their destination
  • To respond to requests from wards or departments to collect and escort visitors
  • To respond to requests from reception areas, wards or departments to collect/deliver parcels/packages
  • To provide information on all local amenities such as toilets, restaurants, public transport etc

library volunteersPatients' library urgently require new volunteers 

Volunteers help to provide an inhouse library room and mobile library service to patients. This includes:

  • Selecting books and loading a trolley to take to the wards
  • Issuing books to patients and accepting returns
  • Shelving books
  • Helping with administration

The QMC library volunteer trolley rounds operate between Monday to Thursday from 1-4pm. However we are seeking volunteers for morning working within the library also. 

City Hospital library hours are varied as the service operates directly from the volunteers' office.

Hayward House

Volunteers are an essential part of the team at Hayward House, complementing and enhancing the care by assisting in the following areas:

  • Day therapy – assisting patients with diversional therapies led by craft workers, serving refreshments from the tea bar, assisting with serving lunch, offering conversation and a valuable link to the busy outside world.
  • Inpatient unit – assisting the nursing team with nonclinical duties and serving lunch and refreshments.
  • Volunteer drivers – transporting patients to and from day therapy, using your own vehicle for which a mileage allowance is given.
  • Fundraising – assisting with the Annual Sunflower Appeal in June and the Christmas Fayre, raising much needed funds for use in Hayward House.
  • Tea Bar at HMP Lowdham Grange – serving and taking payment for refreshments to the prisoners visitors from a tea bar. All profits are awarded to Hayward House. Additional HMP vetting is required.

For all applications or enquires for Hayward House, please contact the main voluntary service department.


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