We welcome volunteers on many of our wards and departments.
A volunteer is any individual who offers to participate in activities at or for NUH on either campus, or for any organisation and agencies which have an agreement to provide a voluntary service to NUH. Volunteers do not receive any remuneration for their activities other than out-of-pocket expenses.
Types of volunteer:
- Those who offer their services directly to NUH and are inducted and managed by the voluntary services department
- Those who participate in activities for an agency or external organisation that has an agreement to provide a voluntary service to NUH.
Please note that the main Voluntary Services Department are focusing on recuitment for the stated placements below.
Please note that we do not place volunteers on any of our Labour Suites/ Physiotheraphy Departments or in our Laboratories.
- Kerry Harper, Voluntary Service Manager
- Eva Thomas, Voluntary Service Administrator
- Wendy Jackson, City Voluntary Service Coordinator
To request an appliction to volunteer on any of our hospital campuses via external post, please call our application line 24 hours a day on 0115 8493318 Ext 65318. Or E-mail a request to:
To download an application directly, please use the links below:
Download an application from here
Download an EQ Form from here
The minimum age for volunteering in clinical areas is 18.
A uniform is provided where appropriate.
Training is provided appropriate to the role.
Travel expenses may be claimed for a maximum of 20 miles radius of NUH for car users or for public transport users the appropriate bus fare. Meal vouchers can be claimed in certain circumstances.
Volunteers are encouraged to use public transport/park & ride.
As part of our ongoing commitment to the safety of our patients, visitors and staff, all candidates will be required to undergo an enhanced disclosure check through the Criminal Records Bureau appropriate to their role and in line with current goverment legislation.
Generic Hospital Ward Role/Mealtime Assistant
A key part of any volunteer's role will be helping in mealtimes. This includes:
- Preparing for mealtimes
- Providing help and assistance to patients
- Offering encouragement and support
- Being an advocate for patients
- Being part of the ward team and providing feedback to the ward staff
Further duties may include:
- Meeting and greeting visitors to the ward / helping with directions to hospital main entrance, restaurant, car parks etc.
- Running errands for nursing staff, housekeeper and receptionist (this may include taking medical records to other wards or departments)
- Answering telephones and taking messages
- Making up admission packs
- Tidying patient areas e.g. Day Room
- Tidying storage areas
- Helping to make beds
- Assisting housekeeper e.g. helping with non-clinical duties
- Helping patients with the menu choice
- Escorting patients
- Making drinks for patients/relatives
Meet and Greet (Limited Placements)
Volunteers help to create a friendly, welcoming environment. Duties include:
- To display a helpful, friendly and courteous attitude to patients, visitors, staff and colleagues
- To act as a contact point welcoming people into the hospital
- To provide clear and accurate directions
- To escort people to their destination
- To respond to requests from wards or departments to collect and escort visitors
- To respond to requests from reception areas, wards or departments to collect/deliver parcels/packages
- To provide information on all local amenities such as toilets, restaurants, public transport etc
Patients' Library- (Currently on hold)
Volunteers help to provide a mobile library service to patients. This includes:
- Selecting books and loading a trolley to take to the wards
- Issuing books to patients and acceptting returns
- Shelving books
- Helping with administration
The library at QMC is open Monday to Thursday from 1-4pm.
City Hospital library hours are varied as the service operates directly from the volunteers' office.