Visiting arrangements during COVID-19
We are doing everything that we can to protect patients,
staff and our community against Covid-19.
We have had to change our visiting arrangements in response to the Covid-19 pandemic. This national requirement aims to prevent the spread of infection and protect our patients, staff and visitors. We are doing everything possible to enable certain patient groups to have visitors.
Visiting restrictions apply to the following sites:
- Queens’s Medical Centre (including the Treatment Centre)
- City Hospital
- Ropewalk House
We are constantly reviewing this in light of national guidance, and we will update this page with any future changes.
We know that it's important for our patients to see family and friends. If face to face visiting is not able to take place, we will work with patients to facilitate video calls where possible.
Find out more on our Keeping in Touch page by clicking the link below.
Although visiting is still restricted, the following patients may be able to have visitors or be accompanied when they attend the Trust: Patients with a learning disability, patients at the end of life, patients with dementia, Maternity patients, children and those who require assistance to meet their health needs.
Please contact the ward your loved one is on to discuss visiting arrangements with the Ward Manager/Nurse In Charge.
When coming into our hospitals please note the following:
- Wear a surgical face mask whilst inside the hospital (these will be provided if you need one). More information on wearing a facemaks whilst visiting our hospitals can be found here: WEB 2526v1Surgical Face Mask Information for Patients.pdf [pdf] 1MB
- If you have a medical exemption for wearing a face mask, please consider whether your medical condition makes you more vulnerable to infection if visiting and use digital options where possible. Find out if you are exempt, and how to get hold of an exemption card, here.
- Wash your hands on arrival at the hospital or use the hand sanitiser provided and frequently during the time you are in the department.
- Observe social distancing and maintain a distance of 2m from others, walk on the left of corridors and observe maximum occupancy signage for lifts and rooms.
- One parent / carer may visit or be resident with a child at any one time.
- The resident parent / carer may swop over if the child is an inpatient for more than 3 days – this must be someone within your identified “household bubble”.
- No children / siblings are to visit throughout this time.
- The Children's Hospital acknowledge that there will be extenuating circumstances for some of our patients groups and this will be managed on an individual base.
- Outpatient and Day case admissions - only one parent / carer may accompany a child.
Please contact the ward your child is on to discuss visiting arrangements with the Nurse in Charge.
Maternity and Antenatal
Please see our FAQs for maternity by clicking on the link below.
When coming to our Emergency Department (ED), please be aware that we have strict criteria around the admission of relatives and carers to ED. We ask that patients attend on their own wherever possible.
The following patients may be able to be accompanied when in the Emergency Department: Patients with a learning disability, patients at the end of life, patients with dementia, Maternity patients, children and those who require specific assistance to meet their health needs – this will be assessed on an individual basis by a Senior Nurse upon arrival.
Please note that in most cases only one parent may accompany a child. This must be the same parent throughout the child’s stay.
We will make every effort to ensure that you are kept informed about your relative's or friend's progress during their stay. Please respect our staff when they are explaining this process to you.
ED visiting FAQs
Are there some people who are allowed to accompany the patient?
Although visiting is still restricted, patients in the following categories may be able to have visitors or be accompanied when they attend the Trust: Patients with a learning disability, patients at the end of life, patients with dementia, Maternity patients, children and those who require specific assistance to meet their health needs.
This will be assessed on an individual basis by a Senior Nurse upon arrival.
What if a patient requires interpreting and translation services?
- The Emergency Department staff will arrange this for them.
What happens if someone is taken into hospital by ambulance - will I be allowed to follow?
- No, unless there is a specific reason and it comes under the exceptions listed above. Contact details should be sent with the patient.
What happens if I am allowed to stay?
- If, as a relative or carer you are allowed to stay, it is expected that appropriate PPE is worn (a surgical facemask will besupplied by the hospital). You also need to follow hand hygiene guidance and keep staff updated if you leave the department. Please note, you cannot stay if you are experiencing symptoms of Coronavirus.
What happens if I cannot stay?
- If you have accoumpanied a patient to ED but do not meet the criteria to stay (see above) you will be given a slip of paper with the reception extension number on and the treatment area extension. You will not be able to wait in the Emergency Department and staff will advise you to wait at home.
Is there anywhere for me to wait?
- Unfortunately, due to space constraints and to allow for social distancing, the Emergency Department has limited space available .We would suggest relatives and carers go home and wait unless advised not to by a member of staff.
Who should I leave my contact details with?
- Leave you contact details with our ED reception staff - they will add your contact details to the patient's notes, as either next of kin or emergency contact.
How long will I have to wait to hear anything?
- Although this may seem like a long wait, we always ask that relatives/carers leave it at least one hour before they ring for updates. If a Doctor or Nurse needs any information before then, they will call you.
Who will contact me when my loved one / friend is ready to be discharged? And where do I pick them up?
- A nurse where your loved one or friend is being treated will ring you (or the person who left their contact details) to collect them. You will be advised to come to the Emergency Department reception and your loved one / friend will be brought round to you.Any medication and /or information will be handed over to you.
What happens if the person I have taken to ED tests positive for Covid-19?
You would need to follow government advice regarding self-isolation.
Symptom checklist before visiting hospital
You must not visit in any circumstances if you are showing symptoms of COVID-19 or are unwell in any way even if these symptoms are mild or intermittent. This is important to help us to prevent the spread of the disease:
- Are you feeling unwell?
- Do you have a new/continuous cough?
- Do you have a raised temperature?
- Do you have a sore throat?
- Have you had any sickness or diarrhoea within the last 48 hours?
- Do you have any new muscle aches or general feeling of weakness?
- Do you have a new feeling of tiredness?
- Do you have a headache or any cold symptoms (sneezing/blocked or runny nose)?
- Have you had any new breathlessness ?
- Any new loss of appetite or feeling sick?
- Any change to your mental status?
- Have you noticed a change to your normal sense of taste or smell?
- Are you self-isolating because you have been in contact with anyone suspected as having, or has tested positive for Coronavirus, in the past 14 days?
In addition to the above, please do not visit the hospital (as a visitor or patient) if you are unwell with:
- cold-like symptoms
- diarrhoea and vomiting
- infectious diseases such as chickenpox, shingles, measles etc
What do I need to do if I am visiting?
It is very important for the health and wellbeing of your loved one that you do not visit if you have been feeling unwell in any way.
For all visits it is essential that you:
- Wear a surgical face mask whilst inside the hospital (these will be provided if you need one). Find out if you are exempt, and how to get hold of an exemption card, here.
- Wash your hands on arrival at the hospital or use the hand sanitiser provided.
- Wash your hands again on arrival at the ward or department or use the hand sanitiser provided.
- Wash your hands frequently or use hand sanitiser during the time you are in the department, especially if you touch anything or anyone.
- Maintain the recommended social distance of 2m wherever possible even if the person has previously been in your household or social bubble.
- If you cough or sneeze, make sure you follow good hygiene practice; cough or sneeze into the crook of your elbow or a disposable tissue and then dispose of the tissue.
- Wash your hands as you leave the ward or department, as you leave the hospital and when you arrive home.
In addition, you may be asked a series of questions by our ward staff – this is normal in the current situation and is intended to try and make sure that everyone stays safe.
If you display symptoms of COVID-19 when attending our sites you will be requested to leave, self-isolate at home and organise a test. Other members of the household should also self-isolate for 14 days.
Contacting our wards
We understand that it is important to contact your loved ones while they are in hospital. Where possible, we encourage relatives and friends to call their loved one directly or have a video call. Our sites have free WiFi which supports web browsing and instant messaging, allowing you stay in touch.
See our Keeping in Touch page to find out more by clicking the below link
If you want to contact the ward for updates, we would be grateful if one person from the family can be the nominated contact, who then keeps the rest of the family and friends informed. This helps to keep our phone lines as clear as possible for other families who need updates.
We know that it’s important for our patients to see family and friends but please make use of the other options to stay connected with your loved one during their stay in hospital.
Find directions, contact numbers and parking information for our hospitals:
Frequently asked questions
How can I arrange to visit?
You will need to make arrangements with wards or departments before your visit.
Arrangements will depend on the inpatient setting, the need for Personal Protective Equipment (PPE) and maintaining social distancing between visitors, staff and other patients.
What if my relative wants to hug or touch me?
One of the hardest aspects of the COVID-19 situation is the need for social distancing. Unfortunately, when someone comes into hospital you will need to maintain social distancing wherever possible even if the person has previously been in your household or part of your social bubble. This is because the risks of infection change and become much higher once someone comes into the hospital environment.
What if my relative wants to walk around with me or go to the hospital cafe?
At the current time, we would ask that you do not move around different areas of the hospital or try to visit other people in the hospital.
What if I don’t feel able to visit my relative?
Feeling anxious or nervous about coming into a hospital is a normal response to recent events. Speak to the care team if you are worried and they will be able to advise you.
What if I need to accompany a vulnerable patient?
All vulnerable patients, specifically those with learning disabilities, dementia, mental health or complex needs, as well as those who are unable to make decisions for themselves, may be accompanied by their carer/s.
Report an issue
If you see an area that is need of cleaning, please report it to member of staff.
Smoking tobacco and cigarettes at any of our hospitals is not allowed. This applies to all patients, visitors and staff.
Whilst you are here, please do not smoke anywhere inside or outside our hospital buildings.
If you are a patient at NUH and you would like support to stop smoking, please speak to your clinical team. We can also talk to you about the options for helping you if you need to stay in hospital.
Get free support to quit
Call the free Smokefree National Helpline to speak to a trained adviser:
Tel: 0300 123 1044
All lines are open Monday to Friday from 9 am to 8 pm and Saturday and Sunday from 11 am to 4 pm.
You can also find all the information and free resources you need to help you quit on the NHS Smokefree website by clicking on the link below
Nottingham City residents can also access the Stub It! Service.
Tel: 0115 824 0583
Nottinghamshire County residents can also access Your Health Your Way:
Tel: 0115 772 2515
Keeping you safe
We are dedicated to providing a safe and welcoming environment. We do not tolerate anti-social behaviour, violence or discrimination of any kind and, if necessary, we will take appropriate action. You can help by treating all staff, patients and visitors with respect.
All staff employed by the Trust will carry a photo identification badge. If you are ever unsure who anyone is, please ask to see their badge.