If you need medical care or advice that is urgent but not an immediate, genuine emergency, please visit https://111.nhs.uk/ or call 111 first so that trained NHS 111 advisors can tell you the best place to be seen quickly.

Team NUH image

Trust, Empower, Ambitious, Mindful, Nurturing, United, Honest.

Values image

If you are unable to view our Values & Behaviours in the above image we have put them into the text boxes below.


Our Vision

Outstanding in health outcomes and patient and staff experience


We build Trust

  • by demonstrating kindness, gratitude, compassion and care to ourselves and to others
  • by recognising, rewarding and celebrating others
  • by being sensitive and respectful, and recognising how our behaviour can impact the feelings and lives of others
  • doing what we say we will do


We empower people

  • to be innovative and creative in their work, finding solutions to challenges
  • by encouraging our staff to make positive choices that support healthier lifestyles
  • by reflecting on our own experiences, and those of others, so that we may continuously learn, grow and improve
  • by making best use of the resources entrusted to us


We are ambitious

  • by encouraging staff to use quality improvement to transform their services
  • by embracing innovation, research and applying evidence-based practice whilst evaluating our performance
  • in the teaching, learning and education we deliver to our staff
  • and we are known for clinical excellence and outstanding patient care


We are mindful

  • by helping one another and always making time for each other
  • by taking the time to listen and be considerate in our responses (these two are very similar)
  • by welcoming and inviting feedback so we can improve
  • by ensuring that we have thought through the impact our decisions may have on others


We are nurturing

  • by encouraging our teams to be the best they can be through reflection and feedback
  • by promoting and supporting a culture of continuous improvement where all are able to develop and flourish
  • by encouraging people to learn and develop so that can be the best that they can be
  • by acknowledging those things that make a difference to those around them, whether they are large or small


We are united

  • by valuing everyone’s contribution and taking time to tell them
  • by recognising that we are part of a wider team and that we are best when we work together
  • by working with system partners to ensure that we are doing the best for local people
  • and inclusive, promoting equality and diversity, and challenging discrimination


We are honest

  • by ensuring that we communicate in an open, consistent and honest way
  • by being sincere, saying sorry, when we don’t get things right
  • by explaining why we are not able to do something
  • by supporting one another to speak up, and acting on concerns that are raised to us