Team NUH values and behaviours

Our ambitious vision is at the heart of every decision we make. Our values and behaviours are the fabric of our identity - a collective agreement about how we treat each other, our patients and their families, and our partners.

Team NUH Vision

We will be known for our pursuit of outstanding health outcomes and excellent patient and staff experience.

Team NUH Values

Our values are the essence of our identity. They reflect our principles and beliefs and show people that we listen, and we care.

Team NUH image

TRUST

We build trust with our patients and staff through our kindness, compassion and care

EMPOWERING

We empower people to be innovative and creative in their work and make positive choices that support healthier lifestyles

AMBITIOUS

We celebrate and recognise our staff and aspire to be known for clinical excellence and outstanding patient care

MINDFUL

We value everyone’s contribution, take pride in our inclusivity and diversity, make best use of the resources entrusted to us and always make time for people

NURTURING

We encourage all our teams to be the best they can be through continuous learning, education, research and feedback

UNITED

We pull together as one team and aspire to be a valued partner in the wider health and social care system

HONEST

We’re open, fair and honest in all we do and have the courage to speak up

Team NUH Behaviours

Kindness and Compassion

We demonstrate kindness and compassion to both ourselves and to others; we take the time to listen and are considerate in our responses; we ensure others are treated as individuals, by asking and not making assumptions

We remain aware, sensitive and respectful of how our behaviour can impact on the feelings and lives of others. 

We say sorry and we are sincere. 

Speak Up

We communicate in an open, consistent and honest way.

We will listen and respond sensitively to the concerns raised by colleagues; support one another and create an environment where it is safe to speak up.

Collaboration

We value and respect the knowledge, experience and contributions of all those we work with and all those we care for, by listening and sharing.

We are inclusive by recognising diversity and providing equality of opportunity to work, learn, develop and improve together within NUH, across our system and our wider partners.

Sharing and learning

We continuously learn and grow as an organisation, reflecting on our own experiences of those of others.

We promote and support a learning culture where all are able to develop and flourish and where we welcome and invite feedback.

We proactively embrace research, apply evidence based practice and evaluate our performance.

Celebrate and recognise

We acknowledge those things that make a difference to colleagues and patients and those around them, whether they are large or small. We value everyone’s contribution and take time to tell them and help where and when we can.