NUH Trust Board Pledge
In July 2017 NUH Board renewed the commitment to an Open Culture by unanimously agreeing to the ‘NUH Board Speak Up Pledge’which assures:
- Consideration of all concerns.
- Communication of outcomes and action.
- Consistency of responses.
- Care and support given to those reporting concerns.
Do you have a serious concern about an issue in your department?
Excellent care and patient experience flourishes in an open and honest environment. Sometimes things can go wrong or the things we do can fall short of the standards we expect of ourselves and others.
When this happens it is important we all feel able to freely speak up and raise our concerns, and for those concerns to be heard and acted upon.
NUH has its own Freedom to Speak Up Guardian and divisional Champions who are there to help support you.
Freedom to Speak Up Guardians were introduced across the NHS following the publication of the Francis Report and are designed to help foster a culture of openness and transparency.
They act as an independent and impartial source of advice to staff at any stage of raising a concern.
The network of Freedom to Speak Up Champions can also offer guidance and support to NUH staff, contractors, volunteers and students.
It is not easy to raise concerns and sometimes difficult to know what to do. If you raise a concern you should always receive feedback and never be victimised. If you feel this is the case please contact the Guardian or one of your local champions.
Are you a manager who is unsure how to handle a complaint?
Click here for a helpful guide on how to deal with complaints from your staff.
NUH’s Guardian – Kirstie Macdonald
Kirstie comes from a finance background and, as such, is truly independent and impartial. Everyone has the right to be heard and receive feedback on concerns they may have and this role complements the many other channels NUH Staff have to raise concerns.
Phone: 07812 270 154
Junior Doctor Liaison Officer
Clare is the Junior Doctor Liaison Officer at NUH supporting the doctors in training community from foundation level upward including Trust Grade Doctors. Before her appointment at NUH Clare worked for Health Education England, East Midlands in the GP Academy, School of Paediatrics and the School of Radiology, giving her a broad understanding of the potential issues that doctors in training may face and concerns they may have surrounding whistleblowing in the NHS.
Clare comes from a welfare background and is an experienced Welfare Officer (Civil Service) having worked for the Army, RAF and Doncaster and Bassetlaw Hospitals over the past 20 years.
Ward Administrator HCOP
Arthur is currently a Ward Administrator on F18 & F19, both HCOP base wards. He started in the role in July 2015, and this is his first position within the NHS. He has a BSc in Physics with Astrophysics which he gained in 2011, and sits on the Values and Behaviours board as a staff representative. As part of this work he helped with NUH's implementation of the Freedom to Speak Up Guardian position.
Phone: 0115 9249924 x 69018
Mohammad currently works as a Research Officer as part of the Children’s Clinical Research Team. In a previous life he was training to be a doctor but came away from his studies. Because of his passion for working in a patient facing role, he has since worked as a healthcare assistant and more recently decided to work in research. Part of his role is to recruit and then deliver clinical trials to children, specifically those with Diabetes and Endocrine related illnesses.
Phone: 0115 9249924 x 70691 Mobile: 07812 275014
Laura Mitchell is a registered Operating Department Practitioner (ODP) and Team Leader for ENT Theatres at QMC, with over 12 years’ experience in the operating theatres in various specialities. Laura has worked in other Trusts within the region and has a specialist interest in improving patient safety and service improvement. Laura is part of the NUH Teams Project and enjoys empowering and coaching staff to have a voice within their work areas.
Patient Safety Team
Karen is Registered Adult Nurse with a strong clinical background within the Medicine Division here at NUH. She has been qualified for 12 years and her main areas of work were Acute Medical Admissions (Level 1) and Cardiology (Papplewick and Coronary Care). After several years’ experience as a Ward Sister, and following the recent completion of the RCN Clinical Leadership Programme, she chose to further explore her interests of patient safety and recently took up her current role as Patient Safety Project Lead.
Karen.email@example.com Mobile: 07925 850 354
Critical care consultant
Steve is a consultant working in intensive care medicine and anaesthesia across both City and QMC Campuses. He trained in Sheffield, Nottingham and Leicester before taking up this post. As one of NUH’s Guardians of Safe Working Hours he is responsible for providing support for our doctors in training to ensure that they are not working in an unsafe manner, a key part of the new junior doctors contract. This involves making sure that they feel confident and supported in speaking up when things aren’t right and helping to ensure that solutions are found when regular problems occur. Steve is also involved in Schwartz Rounds at NUH, a great opportunity for staff to share their experiences and provide support for each other.
Ward Sister Harvey 2
Fay Allen is a Ward sister on a busy Urology surgical and Emergency admissions ward. She is currently undertaking her Masters in Leadership via the NHS Leadership Academy. Her dissertation will look at the implementation of a discharge facilitator and effect this has on capacity and flow within urology. Fay is passionate about patient care and how empowering staff to have a culture of open, transparent and honesty is the key to ensuring that we constantly drive up standards of care.
Hannah has worked at QMC since 2013 and is an ST3 academic clinical fellow in geriatric medicine and general internal medicine.
She qualified in 2007 and has worked in a number of different trusts, as well as taking time out to care for a family member. It was this that inspired her to become a Speak Up Champion as she is passionate about the impact supportive colleagues can have.
Olivia is a chemistry graduate who joined NUH in January 2017 as a Research Practitioner in Research & Innovation. After researching cancer drug development in a chemistry laboratory, she wanted to see the translation into clinical practice and the direct benefit to patients. She is part of a centralised team, recruiting and delivering clinical research within different specialities across the trust.