Quality, safety and experience
Our quality priorities 2020/21
Priority 1
Improve patient experience
|
What
|
How
|
|
Improve patient, family and carer experience of loved ones with dementia
|
- Implement the Trust’s Dementia Strategy
|
|
Improve the quality of complaint investigations and responses
|
- Implement the Complaints Quality Improvement Plan
|
|
Provide timely and useful patient information
|
- Information leaflets will be accessible and in a format that meets patient, carer and family needs
|
Priority 2
Improve patient safety
|
What
|
How
|
|
Escalate and respond to deteriorating patients in a timely manner
|
- The national NEWS2 CQUIN will be used as a lever to support improvements in care of the acutely unwell patient (with an ambition to reduce unplanned ward transfers to Critical Care)
- A focus on A-E patient assessment (and standardised management planning) will form part of high-quality reviews of acutely unwell patients
- A Trust, Division and Speciality QLik app will be developed to make visible key measures of care of the acutely unwell patient to measure and monitor for improvement
- Investment in the City Hospital campus medical specialities through SPR level twilight cover will be implemented
- NUH will scope the feasibility of implementing an electronic fluid balance system via Nervecentre
|
|
Reduce the incidence of grade 3 and 4 pressure ulcers
|
- The Trusts pressure ulcer prevention strategy will be reviewed, updated and implemented to positively impact the care of patients who are at risk of developing pressure ulcers.
|
|
Optimise information flow by implementing a standardised handover process
|
- A standardised handover process will be defined and implemented to improve the transfer of critical information within and across teams.
- Initial work will focus on a daily clinical handover at the end of the day on city-based medical admission areas.
|
|
Priority 3
Improve clinical effectiveness
|
WHAT
|
HOW
|
|
Improve the way we plan and respond at the end of life with patients and families
|
- Focus on improving conversations and documentation of Do Not Attempt Resuscitation (DNACPR) decisions
|
|
Improved Local Surveys Programme
|
- Develop and enhance our Local Surveys Programme to identify actions for improvement
|
|
Align improvement resources to support the delivery of Trust objectives
|
- Develop a programme of Trust-wide Quality Improvement projects aligned to Trust objectives
|
