Quality, safety and experience
Our quality priorities 2017/18
Reducing harm
- Acting ‘harm-free’ in every interaction with every patient
- Helping each patient get up and dressed as soon as they are well enough
- Thinking ‘safety-first’ in every drug prescription or administration
Recognising and rescuing
- Taking all observations on time, and escalating quickly
- Advising each patient smoker to give-up, and referring for cessation help
Respecting
- Sharing information about treatment (including end of life care) and transfer with each patient and (with patient agreement) their relatives
- Being considerate and kind to each patient (and their loved ones), and to each colleague
Predicting
- Thinking ahead to reduce delays for each patient
Giving confidence
- Helping keep our hospitals cleaner and clutter-free
