Quality, safety and experience
Our quality priorities 2018/19
Priority 1
Improve patient experience
| What | How |
| Make it easier for patients to stay in touch with friends & family when in hospital |
• Introduce charging points in admission, discharge, ED and outpatient areas • Implement a standardised process for publication and sharing of information on our website and through social media |
| Keeping patients active to aid their recovery |
• Developing staff and patient/carer information • Get patients up, dressed and moving as early as possible |
| Improved night time experience for patients by reducing noise at night | • Develop and implement an NUH Better Sleep strategy |
Priority 2
Improve patient safety
| What | How |
| Timely escalation and response to deteriorating patients |
• Roll-out of the new National Early Warning Score (NEWS) 2 system from July onwards • 20% reduction of avoidable harm and death associated with missed opportunities to identify and respond to deteriorating patients |
| Consistently involving families when something goes wrong |
• Introduce strengthened Duty of Candour process • Involve patients in incident investigations • Introduce new family liaison officer role •Roll-out Complaints in Compassion programme |
| Improved support for patients and staff involved in incidents |
• Establish a rapid incident support team to respond to serious incidents • Develop an evaluation tool for families and staff involved in incidents • Increase incident reporting rate |
Priority 3
Improve clinical effectiveness
| What | How |
| Learning from deaths to improve patient outcomes |
• Introduce Medical Examiner role by September 2019 • Maintain SHMI within confidence intervals |
| Improved outcomes for patients |
• Participate in all relevant national audits and quality standards reviews • Benchmark Vs our peers • All patients screened for sepsis within 1 hour of admission • 92% of all patients diagnosed with high risk sepsis recieve antibiotics within 1 hour of confirmed diagnosis • 20% increase in the number of Mental Capacity Act assessments when making DNACPR decisions |
| Increasing improvement capability across NUH to maximise learning from incidents and feedback |
• Roll-out Quality, Service Improvement and Redesign (QSIR) programme across teams and services • Develop NUH database of Quality Improvement projects and outcomes |
Useful information
Click here to download our Quality Priorities for 2018/19
Achievement against the CQUIN schemes for 18/19 can be found here: