Quality, safety and experience

Our quality priorities 2017/18

Reducing harm

• Acting ‘harm-free’ in every interaction with every patient
• Helping each patient get up and dressed as soon as they are well enough
• Thinking ‘safety-first’ in every drug prescription or administration

 

Recognising and rescuing

• Taking all observations on time, and escalating quickly
• Advising each patient smoker to give-up, and referring for cessation help

 

Respecting

• Sharing information about treatment (including end of life care) and transfer with each patient and (with patient agreement) their relatives
• Being considerate and kind to each patient (and their loved ones), and to each colleague

 

Predicting

• Thinking ahead to reduce delays for each patient

 

Giving confidence

• Helping keep our hospitals cleaner and clutter-free