If you have symptoms of coronavirus (COVID-19) – a high temperature, a new continuous cough, or a loss of, or change in, your normal sense of smell or taste (anosmia) – the advice is to stay at home for seven days. All members of this household should remain at home for 14 days.

If you think you have symptoms, please do not attend your hospital appointment until you are advised it is safe to do so. Please contact us to rearrange your appointment, or to re-organise treatment and tests.

Quality, safety and experience

Our quality priorities 2018/19

Priority 1

Improve patient experience

What How
Make it easier for patients to stay in touch with friends & family when in hospital

• Introduce charging points in admission, discharge, ED and outpatient areas

• Implement a standardised process for publication and sharing of information on our website and through social media

Keeping patients active to aid their recovery

• Developing staff and patient/carer information

• Get patients up, dressed and moving as early as possible

Improved night time experience for patients by reducing noise at night • Develop and implement an NUH Better Sleep strategy


Priority 2

Improve patient safety

What How
Timely escalation and response to deteriorating patients

• Roll-out of the new National Early Warning Score (NEWS) 2 system from July onwards

• 20% reduction of avoidable harm and death associated with missed opportunities to identify and respond to deteriorating patients

Consistently involving families when something goes wrong

• Introduce strengthened Duty of Candour process

• Involve patients in incident investigations

• Introduce new family liaison officer role

•Roll-out Complaints in Compassion programme

Improved support for patients and staff involved in incidents

• Establish a rapid incident support team to respond to serious incidents

• Develop an evaluation tool for families and staff involved in incidents

• Increase incident reporting rate


Priority 3

Improve clinical effectiveness

What How
Learning from deaths to improve patient outcomes

• Introduce Medical Examiner role by September 2019

• Maintain SHMI within confidence intervals

Improved outcomes for patients

• Participate in all relevant national audits and quality standards reviews

• Benchmark Vs our peers

• All patients screened for sepsis within 1 hour of admission

• 92% of all patients diagnosed with high risk sepsis recieve antibiotics within 1 hour of confirmed diagnosis

• 20% increase in the number of Mental Capacity Act assessments when making DNACPR decisions

Increasing improvement capability across NUH to maximise learning from incidents and feedback

• Roll-out Quality, Service Improvement and Redesign (QSIR) programme across teams and services

• Develop NUH database of Quality Improvement projects and outcomes


Useful information

Click here to download our Quality Priorities for 2018/19

Achievement against the CQUIN schemes for 18/19 can be found here: