We focus not only on the treatments and services we provide, but also on the way we do things. Our commitment to patients is: we are here for you. This includes doing all we can to ensure our patients feel cared for, safe and confident in their treatment, consistently, all day, every day.
Mealtimes Matter is our nutrition campaign. It is our approach to protecting mealtimes and is time when all non-essential activities stop on our wards. This prevents unnecessary interruptions to mealtimes. Mealtimes Matter applies from 8am to 9am, from 12pm to 1pm and from 5pm to 6pm.
- In 2012, we became the first hospital in the country to introduce the ’15 steps challenge’ across all of our wards. The Challenge is a powerful way in which our Board members seek to understand patient and staff views via department/ward visits.
- Our Trust Board receives patient stories which describe our patients’ experiences at NUH every month at its public meeting.
- Caring around the Clock, our unique approach to hourly rounding, is helping us to better anticipate patients’ needs.
In the latest outpatient survey (published 2012) we did better than most other trusts in England for telling outpatients why tests were needed in a way they could understand and for outpatients getting answers they could understand from health professionals, other than their doctor, when they had an important question.
We are proud of our record when it comes to reducing healthcare-associated infections.
We have reduced our MRSA bacteraemia rate by 95% in the last 10 years.
We have reduced our Clostridium difficile rate by 63% in the last 10 years.
We had far fewer avoidable pressure ulcers in 12/13 & fewer deaths in patients with severe sepsis.
- In 2012 we introduced the ‘Safety Thermometer’ – which are monthly audits on our adult wards of the prevalence of pressure ulcers, falls, catheter-related urinary infections, treatment for blood clots and catheter-related urinary tract infections
- Over 95% of our patients are consistently assessed on admission for their risks of developing a blood clot. This exceeds the national standard.
- We have very good hospital standardised mortality (death) rates, which is a good indicator of overall clinical quality.
- We achieved good or excellent ratings in the Patient Environment Action Team (PEAT) 2012 inspections of environment, food and privacy for our hospitals. This was an improvement from our 2011 results.
- Over 3,000 staff are directly involved in Better for You, our established quality improvement programme, and over 400 projects are active or completed, each improving patient and staff experience, quality, safety and value for money. Patients and staff are also involved in every project.