Information for outpatients

Timely treatment

Under the NHS Constitution, patients have the right to receive timely treatment. This means: If you have been referred for consultant-led treatment you should start your treatment within a maximum of 18 weeks, or if your GP has made an urgent referral where cancer is suspected, you should be seen by a specialist within two weeks.

If this is not possible, or you are concerned that you are waiting for longer, you should contact the Patient Advice and Liaison Service (PALS).

Contact us about your appointment

To change your appointment or if you have any questions about your appointment, please contact us.

Getting to your appointment

Visit our 'getting here' section for information about how to get to QMC, City Hospital and Ropewalk House.

If you receive certain benefits or qualify through the Low Income Scheme, you may be entitled to a refund of public transport costs to get to hospital if you are the patient. Click here for more information.


Wheelchairs are available from the main entrances of QMC and City Hospital. You will need a £1 coin. If you need assistance to reach your appointment please ask a volunteer at main reception for help.

Services for the deaf and hard of hearing


A minicom is available at QMC with the public phones on B floor, near main entrance.

The following services (not all 24 hour) also have minicom phones: 

  • Outpatients appointments: 0115 9422117
  • Patient Advice and Liaison Service (PALS): 0800 183 0204
  • Antenatal clinic: 0115 970 9258
  • Emergency Department: 0115 919 4437

British Sign Language Interpreting Service

When you receive your appointment please let us know if you wish us to book an interpreter for you, or you can contact the interpreting service direct on 0115 9786984. Please see for further details.

Are you visiting from overseas?

Getting here

Getting here

Directions, public transport and car parking information.

Contact PALS

Tel: 0800 183 0204


Write to:

NUH NHS Trust, c/o PALS
Freepost NEA 14614
Nottingham NG7 1BR

NHS Nottingham University Hospitals
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