Our Care Quality Commission Inpatient Survey results

Each year, health care regulators, the Care Quality Commission (CQC), run a survey which looks at the experience of adult inpatients at our hospitals. The results, published by the CQC, show our benchmark position in relation to the 134 Trusts that were surveyed in total. 461 of our patients responded to the survey, with a response rate of 39% compared to 34% in 2020. Our 2021 response rate is in line with the national average.

The results show overall results for ten different areas of care, as follows:

  1. admission to hospital
  2. the hospital and ward
  3. doctors
  4.  nurses
  5. care and treatment
  6. operation and procedures
  7. leaving hospital
  8. feedback on care
  9. respect and dignity
  10. overall experience

Please see the full results here.

Key areas for improvement

Our Vision at Nottingham University Hospitals is to be outstanding in health outcomes and patient and staff experience, and we are committed to making sure we make the right improvements to achieve this vision. We have reviewed the survey findings, alongside our other feedback data, and are working to improve patient experience in the following priority areas :

  • Reducing the levels of noise at night, enabling our patients to have improved sleep, whilst ensuring our staff can provide the highest levels of care
  • Improving our communication with our patients, as well as their families and carers, at the point of discharge, and reducing unnecessary delays in the discharge process
  • Making better the communication we have with our patients, be it on the telephone, via letter, or on our website

If you would like to get in touch regarding the results, please contact PALS on: 0800 183 0204 or email: PALS@nuh.nhs.uk.