Helpful contacts


You can contact one of our wards by visiting the links below:


To change or cancel your appointment at QMC, City Hospital or Ropewalk

  • Phone the clinic number on your appointment card or letter between 8.30am-4.30pm (some services may not be available at weekends). Please have your appointment letter or card to hand as you will be asked for your hospital number
  • If you are changing or cancelling with less than two working days' notice, please contact the clinic directly using the details on your appointment letter

If you do not have the clinic number or you are not able to get in touch with the clinic please contact the Switchboard.

Tel: 0115 924 9924

If you need any additional help or advice please contact our Patient Advice and Liaison Service (PALS).

If you want to change or canel your appointment at the Treatment Centre.

Patients can contact 0115 919 4477 (Monday-Friday, 8am-6pm) with any questions, concerns or to change or cancel an appointment at the Treatment Centre.


If you have a query regarding recruitment, references or CV's at NUH, please email

If you have a query regarding volunteering at one of our hospitals, please email

Car Parking

If you have a query regarding car parking as a patient or member of staff, please email

Patient Enquiries/Health Records

If you would like to discuss access to your own records, or the records of another person, please email or see our Access to Personal Information page to find out more.

Patient Advice and Liaison Service (PALS)/Complaints

Our PALS team is a confidential advice, support and information service and can be contacted with comments, concerns and compliments, or if you have an enquiry regarding a patient. You can find out more about our PALS and complaints services by visiting their webpage here. Alternatively, you can email

Media Enquiries/FOI's

To request an FOI, please email

If you have a media enquiry, please contact the Communications Team by visiting their webpage here.