New flexible visiting times for Nottingham's hospitals
New, extended and more flexible visiting times will be introduced at Queen’s Medical Centre (QMC) and Nottingham City Hospital from Monday 19 November, in direct response to patient, visitor and carer feedback.
The new visiting times on adult wards will be 11am-8.30pm (daily).
Helena Durham, patient representative and a member of the Patient Partnership Group at Nottingham University Hospitals NHS Trust (NUH), which includes QMC and City Hospitals, said: “Extended visiting times is a really positive step forward. We all know how important the presence of carers, relatives and friends is to patients’ recovery and overall experience in hospital. The Trust is committed to person-centered visiting to ensure patients feel supported and their loved ones included as fully as possible in their care and treatment. These more flexible arrangements will help to achieve this.”
Mandie Sunderland, NUH’s Chief Nurse, said: “It is really important that we continually listen to and act on patient feedback. We want to foster an environment of respect, politeness and helpfulness between staff, patients and visitors. This positive development will help to ensure the best outcomes and experience for everyone.
“Whenever possible we will be flexible. If a patient wishes to have someone with them outside these main visiting times, or if our hours don’t fit with work hours or caring responsibilities, we ask people to let ward staff know and alternative arrangements will be made.”
There are some exceptions to these visiting arrangements, including on our Maternity and Neonatal Units and Children’s Wards, as follows:
- Maternity Units: open to partners all day (others 11am- 8.30pm)
- Neonatal Units: open to parents all day (2-4pm and 6-9pm for other family members)
- Children’s Wards: open to parents all day (others 8am-8pm)
Where people would like to visit outside of these times, our ward staff will be flexible. Further information about hospital visiting times, advice and arrangements can be found in our Visitors’ Code on our website.