Improving the experience for cancer patients

Our cancer patients say we are improving their experience in our care, latest survey results show.

The 2018 National Cancer Patient Survey results for Nottingham University Hospitals NHS Trust (NUH) show improvement when it comes to how patients feel in our care at Queen’s Medical Centre and Nottingham City Hospital.

93% of patients who took part in the survey said they were always treated with dignity and respect while they were at hospital, exceeding the national average of 89%.

In 2018, 7490 cancer patients were treated at NUH, more than 6900 were new diagnosis. 

Sue Chisholm, Lead Cancer Nurse at NUH said: “We are encouraged by the latest patient survey results which show an improving position since the last results across a number of areas. It’s pleasing to see that the areas we have invested time and energy to bring improvements for our patients are the areas we have seen the biggest improvements.

“As a regional cancer centre, we are absolutely determined to do an ever better job for our patients. There is room for improvement across a number of areas, including how we offer patients information about how their chemotherapy is going and working with our partners to ensure patients receive sufficient care from health and social services. It is these areas we will be giving greater focus to in response to feedback from our patients.

“In addition to the national survey results, we receive more real-time feedback from patients throughout the year from compliments, complaints and the ‘friends and family’ test, which invites patients to let us know if they would recommend our services to others. We act on this feedback at the time to share with our staff where we are doing well, and ensure it is used to inform improvements where needed.”

The survey is undertaken by Quality Health on behalf of NHS England. The full results for NUH are available at: ncpes.co.uk