Parents and families share their thoughts on Nottingham University Hospitals via the CQC’s Children and Young People’s Patient Survey | Latest news

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Parents and families share their thoughts on Nottingham University Hospitals via the CQC’s Children and Young People’s Patient Survey

Children and young people feel they are well looked after at Nottingham University Hospitals, according to a new survey.

A report issued by the Care Quality Commission– the independent regulator of health and social care in England – ranked the overall Children and Young People’s care at Nottingham University Hospitals as performing well in a number of areas against some of the best Trusts in the UK.

We have seen a number of key improvements since 2016. 95 per cent of parents felt they were well looked after during their visit to our hospitals, additionally 93 per cent of patients felt well looked after in hospital.

Patients and their families were asked a range of questions relating to the care they had received in one of our hospitals.  We have seen an improvement on ten questions since the last survey in 2017, and there were some areas where we are doing well in the eyes of our patients and their parents/ carers:

  • Speaking to the child about their worries
  • Children liking the hospital food, and parents were able to prepare food in the hospital if they wanted to
  • Parents felt there were enough activities for children to do
  • Parent had access to hot drinks facilities in the hospital
  • Staff did not give conflicting information
  • Parent received written information about child’s condition or treatment.


Lesley Reilly, Divisional nurse, at Nottingham Childrens Hospital said: “It is really important to us that children and young people feel safe and at ease when they come to us for care, so addressing their concerns, and those of their families’ remains a priority.”

“Overall we are pleased with the latest CQC survey results; When compared to other organisations, we have done significantly better in providing clear information to parents about their child’s care and treatment, facilities for parents to access hot drinks in hospital and supporting them to prepare food if they want to. Parents also thought that staff did everything they could to help ease their child’s pain and they received written information about their child’s condition or treatment.”

“Of course there are areas where we could do better, for example ensuring Wi-Fi is more accessible to children so they have the ability to distract themselves from their care and environments, which we know can be scary and intimidating.  There are other areas where we will focus on making improvements, such as staff playing with children during their stay in hospital and reducing noise at night.”


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