Our Urgent and Emergency care CQC Patient Survey results have been published | Latest news

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Our Urgent and Emergency care CQC Patient Survey results have been published

Patients at Nottingham University Hospitals NHS Trust (NUH) feel they are treated with dignity and respect, according to a new survey published today (23 October 2019).

A report by the Care Quality Commission – the independent regulator of health and social care in England – ranked Urgent and Emergency care at NUH overall as performing well in a number of areas when compared with  Over 60 other Trusts in the country.

Mark Simmonds, Consultant in Adult Critical Care commenting on the results said: “We’re delighted that our patients feel listened to, and feel confident in our care. Our teams work extremely hard to give patients and their families the best possible experience, which is demonstrated in these results. We are constantly looking for new ways to make improvements to our service by listening to and acting on feedback.

“All of the areas that were assessed either saw an improvement, or remained on a par with our 2017 results. Areas that were rated as lower performing included discussing anxieties around conditions and understanding test results.

“We’re pleased that our services have seen an improvement since the survey was last carried out in 2017, especially since patients now feel they have more privacy when discussing their appointments with our receptionists. For the areas where patients feel we need to improve, we have a number of plans in place, including the development of a new Urgent and Emergency Care Centre.” e

The Urgent and Emergency care services at NUH are amongst the busiest in the country with an average of 550 patients per day attending our emergency deprtment. Last December a £4.5m redevelopment of the services created the Urgent and Emergency Care Centre at QMC with the aim of improving the experience of patients and staff. The new Centre combined our minors’ service with the NEMS primary care service and also included:

  • An expanded Majors’ Department – with 50% more cubicle capacity to tackle overcrowding within the department (from 20 to 30 cubicles)
  • A new Lyn Jarrett Clinical Decision Unit, which provides emergency care for patients who require a length of stay of up to 12-hours
  • Older Persons’ Decision Unit, which provides specialist frailty services
  • A new Medical Ambulatory Care Unit
  • A dedicated entrance for Children’s Emergency Department

The survey involved 69 NHS acute Trusts in England with patients above the age of 16, who used Urgent and Emergency Care services in September 2018. The full report can be read here.


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