We are very pleased to have received 12 shortlist places in this year’s PENNA awards.
The Patient Experience Network National Awards (PENNA) recognise best practice in patient experience across all facets of health and social care in the UK. The awards are delivered by the Patient Experience Network whose vision is to create a unique platform and resource hub of best practice methods and models across the healthcare industry.
The shortlisted places for Nottingham University Hospitals NHS Trust include the below projects. Some projects have earned places on the shortlist of multiple categories.
- Beads of Courage
- A Collaborative Approach to Improve Patient Written Information and Support Following Limb Reconstruction
- DNACPR Quality Improvement Project
- Gender Diverse Inclusion
- Improving Inpatient Stays – Patient Movement
- Group Physio and Dinner & Dance for enhanced recovery after hip fracture surgery
- Experience of Care Shared Learning Workshops
- Investigating and Responding to Complaints with Compassion
- Stay at Home and Stay safe – we will get your medicines to you….. - This project was a collaboration between Trust Pharmacy and Homecare teams.
Here is a bit more information on just a few of the shortlisted projects:
Group Physio and Dinner & Dance, for enhanced recovery after hip fracture surgery.
A pilot project to increase the amount of physiotherapy rehabilitation for elderly fragility fractures. The pilot involved getting patients together for ‘dinner and games’ at lunchtime, followed by undertaking group physio, incorporating chairs based exercises.
The Trauma and Orthopaedics team said: “Initial outcomes included maximising the amount of physio a patient could have despite requiring no additional resources. Patient feedback was very positive, we increased the amount of physiotherapy provided to each patient and general improvements in wellbeing were noted through the social interactions of group lunch and exercises.”
Stay at Home and Stay safe – we will get your medicines to you….. This project was a collaboration between Trust Pharmacy and Homecare teams.
The Trust Pharmacy, in collaboration with Homecare teams, worked together in an exceptional way at the onset of the pandemic to arrange for people to be able to stay at home and receive their medicines by home delivery. The team set up their own home delivery service to make sure as many patients as possible could stay at home.
The Pharmacy team said: “We’re delighted to be recognised for this work. The feedback from patients has been amazing and it been fantastic to be involved in something that has made such a difference, especially during these difficult times.”
Gender Diverse Inclusion at Nottingham University Hospitals NHS Trust
The People Inclusion Team (PINC) have been shortlisted in two categories for the above project:
- Engaging and Championing the Public
- Using insight for improvement
The PINC team said: “This project was all about giving our patients and service users a voice, and crucially ensuring their voices are listened to, translating it into tangible, educated and meaningful changes, in order to make our hospital more gender diverse and inclusive. We are extremely honoured that our hard work has been recognised in this way.”
A collaborative approach to improve patient written information and support following limb reconstruction
This project involved a collaborative approach to improve patient information and support following limb reconstruction; often following a life changing injury and under the care of multiple surgical teams. Past patients were invited to comment on what really helped them from their experience and what could be improved for future patients. Patients also contributed to the writing of new patient information booklets.
Caroline Kirk, project lead said: “It is a real joy to have my project shortlisted, reflecting the positive impact it continues to have on patients. I would like thank the Physiotherapy and Occupational Therapy teams, and the Consultant Surgeons for supporting me with this work."
Our Quality Improvement Team have been shortlisted for two projects:
- Do Not Attempt Cardiopulmonary Resuscitation Quality Improvement Project
This project enhances patient safety and experience using Quality Improvement methods and working with staff and patient partners. The project has been transformational in understanding and completing DNACPR forms across the organisation.
2. Improving Inpatient stays – Patient Movement Project
This project focused on delivering a visualisation and greater understanding of patient movement across our hospitals in order to improve efficiencies and reduce delays.
Of both shortlist places, the team said: “We are delighted that these project s have both been shortlisted for their impact on improving patient safety and patient and staff experience."
We are very proud of all teams that have been shortlisted, and wish them the best of luck securing places in the finals.