In order to protect the safety of our patients please note the following changes:
From Sunday 22 March we will not allow any visitors unless they have been pre-arranged with the nurse in charge*.
Despite our earlier pleas for anyone feeling unwell or with symptoms of a cough or temperature to stay away, we have unfortunately had people with symptoms visiting our hospitals. This decision is to help protect our patients and staff.
Please think of other ways you can stay in touch with your relative/ friend, such as video calls.
We apologise for any distress this will cause and would appreciate your co-operation at this challenging time.
Thank you from everyone at Team NUH
*There will be special allowances made for birthing partners, parents of patients under the age of 18, relatives collecting patients on discharge and those at the end of life. These will be restricted and visitors must be pre-arranged with the nurse in charge.
We ask that the public respect these rules during the COVID-19 pandemic.
- QMC - visiting times and ward information
- City Hospital - visiting times and ward information
- Ropewalk House - visiting times and ward information
When visiting a patient in our care, please respect our Visitors’ Code. You can view this here:
Patients can easily pick up infections, and so can visitors. Please follow these simple steps:
- If you have a heavy cold, or flu, or have had diarrhoea and/or vomiting in the last two days, please don’t visit
- Wash your hands with the gel provided as you enter and leave. It’s always okay to ask staff if they have cleaned their hands before they touch a patient
- Sit on chairs but not beds
- Don’t touch drips, needles, catheters, wounds, dressings, monitors etc.
- No fresh flowers – sorry, the water in vases can carry germs
- Use visitor toilets only. These are off the ward, please ask for directions
- Ask our staff whether it’s appropriate for young children to visit
- We ask relatives and friends to allocate one person to contact the hospital for updates and to share news with others as their loved one wishes
- Poorly people welcome quietness; we ask visitors to silence phones and keep noise to a minimum
- Don’t take photos or videos of patients, visitors or staff or comment on social media about other patients, visitors or staff without consent
- Avoid distracting or interrupting staff who are checking and giving medicines and other treatments
- If patients or visitors have concerns about any form of safety in our hospital, or don’t feel they have been listened to, we ask that they speak to the Ward Manager, Matron, Deputy Chief Nurse or contact our PALS team on: 0800 183 0204 or email: PALS@nuh.nhs.uk This includes concerns about cleanliness, safeguarding, standards of care and treatment
Smoking tobacco and cigarettes at NUH is not allowed. This applies to all patients, visitors and staff.
Whilst you are at NUH, please do not smoke anywhere inside or outside our hospital buildings.
Help and support to stop smoking
If you are a patient at NUH and you would like support to stop smoking, please speak to your clinical team.
We can also talk to you about the options for helping you if you need to stay in hospital.
You can also get free help and support to stop smoking at any time:
Call the free Smokefree National Helpline to speak to a trained, expert adviser.
Call now: 0300 123 1044
All lines are open Monday to Friday 9am to 8pm and Saturday and Sunday 11am to 4pm.
You can find all the information and free resources to help you quit on the Smokefree website here.
Patients need energy, privacy, time and space to receive care, treatment and rehabilitation from a range of healthcare staff:
- We ask visitors to be sensitive to the needs of your relative or friend and neighbouring patients
- Avoid overwhelming patients and the space; one to two visitors at a time works well
- Be understanding if staff ask you to step away or leave the ward for the benefit of any patient. Sometimes patients have tests and treatments both on the ward and in other hospital departments
- We have a zero tolerance policy towards all forms of abuse and violence
Here are some ways you can help and support your relative or friend:
- Give the nurse all the medicines your relative or friend takes, including tablets, liquid medicines, insulin, inhalers, eye or ear drops, nasal sprays, patches and creams
- Let the nurses know if you act as their carer so that we can support and involve you as much as you wish
- Bring in clean clothing and well-fitting shoes or slippers for them and take dirty clothes home. Being up and dressed, when appropriate, has been shown to benefit patients of all ages
- Bring in any items that assist them in daily life, e.g. glasses, hearing aids, dentures, walking aids etc.
- Be active together – do puzzles, play games, encourage them to move about, go for a walk (check with staff first) etc.
- Encourage your relative or friend to eat and drink (as appropriate). If they would like your support at mealtimes, you are welcome to stay with them
- Check if your relative or friend needs a rest
- If your relative or friend is approaching the end of their life, we will support you. Ask us about SWAN care
Visiting can be tiring; please look after yourself.
- Ask our staff if you have any worries, questions or concerns about your relative or friend’s condition, care or discharge arrangements
- Stay for shorter or longer periods of time. It’s okay to take a break if you would like to
- Eat and drink regularly – there are several cafes in our hospitals
- Get some fresh air, relaxation and sleep. We will contact you if necessary