16 March 2017
Digital appointment reminders for patients launched
Patients will be able to easily manage their appointments online
and through their phones and devices thanks to a new service being
launched by Nottingham University Hospitals NHS Trust.
The move is expected to reduce the number of missed appointments
that cost the local NHS tens of thousands of pounds each year.
Patients will be able to securely log on to view and manage
their appointments. The service will send appointment reminders via
text and email and allow patients to easily cancel them if they
need to. Later this year the service will expand and allow patients
to rebook their own appointments at a time that is suitable for
Duncan Hanslow, Divisional General Manager for the Clinical
Support Division at Nottingham University Hospitals NHS Trust,
said: "We are really pleased to be introducing this service for all
patients. We have been trialling it and the feedback from patients
has been really positive.
"It will make managing your appointment and contacting the NUH
booking team much easier and give you more choice as to how you can
"It will also help to reduce the instances of people not
attending appointments. We know there's a number of reasons that
people may miss their appointment and the reminder service will
hopefully help to reduce that."
Missed appoints are estimated to cost the Trust tens of
thousands each year. It's thought that the new system could help to
reduce the number by up to a third.
Around 28,000 messages will be sent to those whose numbers are
already on the system in the next few days. The new service will
mean that all patients who have future appointments with the Trust
and have their mobile number or email address registered will be
sent a message informing them that they will now receive
appointment reminders. They can easily opt-out by responding 'STOP'
to the text or email they receive.
They will also be able to access a new patient portal to see and
manage their appointments. It will also offer updated patient
information showing where outpatient clinics are and other useful
Patients can access more information and the appointment
portal on the NUH website here