Access to our buildings

Access

The following links contain information provided by DisabledGo about corridors, wards, parking facilities, clinics and other public areas of the hospital for ease of wheelchair access, WC facilities, access to interpreters, large print information leaflets and many other criteria.

Both Queens Medical Centre and City Hospital campuses have disabled parking on site and wheelchairs available at the hospital entrances.

Meet and Greet Volunteers are available to offer directions and provide assistance, for example people who are visually impaired or use a wheelchair can be offered escort duties and wheelchair pushing when suitably trained volunteers are on duty. However availability of suitable volunteers cannot be always guaranteed

They are based at the Main Entrance, East Block entrance and Eye, Ear, Nose and Throat Centre entrance at the Queens Medical Centre campus; and at the outpatients, Green Entrance (Junction S1) and Yellow Entrance (Junction S12) at the City Hospital campus.

If you have any comments or suggestions about any aspect of care and treatment, please contact the Patient Advice and Liaison Service on 0800 052 1195 for the City Hospital campus or 0800 183 0204 for the Queens Medical Centre campus.

 

Wheelchair access

Both campuses offer free disabled parking with wheelchairs at entrances to the hospitals, however demand for wheelchairs is extremely high and wheelchair availability cannot be guaranteed at time of high demand.  They are £1 each, refunded when the chair is returned.

 

Services for deaf people

Both campuses have minicom numbers:

  • City Hospital campus: 0115 962 7749

    • Patient Advice and Liaison Service 0800 052 1195

  • Queens Medical Centre campus:

    • Outpatient appointments 0115 942 2117 (Mon-Fri, 8.30am to 5.30pm)

    • Inpatients 0115 875 4638 (24 hours a day)

    • Patient Advice and Liaison Service (0800 183 0204, Mon-Fri, 9.30am-4.30pm)

    • Emergency Department 0115 970 9258 (24 hours a day)

    • Antenatal clinic 0115 970 9258 (7 days a week, 8am to 12pm)

 

British Sign Language Interpreting Service

Patients who need a British Sign Language Interpreter should let hospital staff know so that this can be arranged. More time should be allowed for an interpreter-assisted appointment.

The British Sign Language Interpreting Service can be contacted via telephone (Voice/minicom) on 0115 978 6984.

Chaplains available for Deaf people: Rev Sue Hemsley Tel (Voice only) 0115 925 9602 or contact Sister Susan Bloomfield C.A on email at susan.bloomfield@southwell.anglican.org or via text messages only (no voice calls) on 07977 586768. Or you can contact her via minicom on 0115 920 7620.

 

Interpreting service

thebigword supply interpreting and translation services for NUH to help communication and understanding with non-English speakers.

An interpreter can be booked via hospital staff.

thebigword provides:

  • A confidential service through professionally trained interpreters

  • Regular cover for specific clinics

  • Individual interpreting sessions, pre-booked and in an emergency

  • Translated material that is sensitive and appropriate to cultural needs

  • The same interpreter wherever possible to ensure continuity and confidentiality

 

Spending areas for assistance dogs

Both our Queens Medical Centre and City Hospital sites have designated ‘spending areas’, where assistance dogs can be taken to relieve themselves.

The spending areas are caged areas.

The spending area at the QMC can be found outside the Ear, Nose and Throat Department; while at City it is can be found by the left-hand side of the Trust HQ building.

NHS Nottingham University Hospitals
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