We welcome volunteers on many of our wards and departments.
The main voluntary services department are focusing on recruitment for the placements below. We do not place volunteers on any of our labour suites/physiotherapy departments or in our laboratories.
- Kerry Harper, Voluntary Service Manager
- Eva Thomas, Voluntary Service Administrator
- Sarah Cadwell-Sneath, Voluntary Service Administrator
- Wendy Jackson, Voluntary Service Coordinator
- Alison Bateman, Voluntary Service Manager (Hayward House)
Application forms and enquires
You can apply for any of the roles on this page using the forms below. For roles at Hayward House, please contact us to discuss whether this type of role would be suitable for you.
To request an application to volunteer on any of our hospital campuses by post, please call our application line 24 hours a day on 0115 849 3318 ext 65318.
You can email a request to: NUHvoluntary.firstname.lastname@example.org
- The minimum age for volunteering in clinical areas is 18.
- A uniform is provided where appropriate.
- Training is provided appropriate to the role.
- Travel expenses may be claimed for a maximum of 20 miles radius of NUH for car users or for public transport when using the appropriate bus fare. Meal vouchers can be claimed in certain circumstances.
- Volunteers are encouraged to use public transport/park & ride.
- As part of our ongoing commitment to the safety of our patients, visitors and staff, all candidates will be required to undergo an enhanced disclosure check through the Criminal Records Bureau appropriate to their role and in line with current government legislation.
Generic hospital ward role/mealtime assistant
A key part of any volunteer's role will be helping in mealtimes. This includes:
- Preparing for mealtimes
- Providing help and assistance to patients
- Offering encouragement and support
- Being an advocate for patients
- Being part of the ward team and providing feedback to the ward staff
Further duties may include:
- Meeting and greeting visitors to the ward/helping with directions
- Running errands for nursing staff, housekeeper and receptionist (this may include taking medical records to other wards or departments)
- Answering telephones and taking messages
- Making up admission packs
- Tidying patient areas e.g. day room
- Tidying storage areas
- Helping to make beds
- Assisting housekeeper e.g. helping with non-clinical duties
- Helping patients with the menu choice
- Escorting patients
- Making drinks for patients/relatives
Meet and greet (limited placements)
Volunteers help to create a friendly, welcoming environment. Duties include:
- To display a helpful, friendly and courteous attitude to patients, visitors, staff and colleagues
- To act as a contact point welcoming people into the hospital
- To provide clear and accurate directions
- To escort people to their destination
- To respond to requests from wards or departments to collect and escort visitors
- To respond to requests from reception areas, wards or departments to collect/deliver parcels/packages
- To provide information on all local amenities such as toilets, restaurants, public transport etc
Patients' library urgently require new volunteers
Volunteers help to provide an in house library room and mobile library service to patients. This includes:
- Selecting books and loading a trolley to take to the wards
- Issuing books to patients and accepting returns
- Shelving books
- Helping with administration
The QMC library volunteer trolley rounds operate between Monday to Thursday from 1-4pm. However, we are also seeking volunteers for morning working in the library.
City Hospital library hours are varied as the service operates directly from the volunteers' office.
Volunteers are an essential part of the team at Hayward House, complementing and enhancing the care by assisting in the following areas:
- Day therapy – assisting patients with diversional therapies led by craft workers, serving refreshments from the tea bar, assisting with serving lunch, offering conversation and a valuable link to the busy outside world.
- Inpatient unit – assisting the nursing team with nonclinical duties and serving lunch and refreshments.
- Volunteer drivers – transporting patients to and from day therapy, using your own vehicle for which a mileage allowance is given.
- Fundraising – assisting with the Annual Sunflower Appeal in June and the Christmas Fayre, raising much needed funds for use in Hayward House.
- Tea Bar at HMP Lowdham Grange – serving and taking payment for refreshments to the prisoners visitors from a tea bar. All profits are awarded to Hayward House. Additional HMP vetting is required.
Volunteers are a valuable part of the bereavement service team, assisting in the following areas:
- Meeting and greeting families arriving for bereavement appointments
- Accompanying grieving relatives to the Chapel of Rest
- Collecting notes, death certificates and property from wards
- Providing refreshments for families as required
- Answering telephones and taking messages
- Sometimes sitting with relatives who are in need of some support.
Volunteering for the bereavement service involves a lot of physical activity, so volunteers need to have a good standard of fitness.
For all applications or enquires , please contact us at NUHvoluntary.email@example.com or by calling 0115 849 3318 ext 65318.