Contact us about your clinic appointment

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How to change your appointment at QMC, City Hospital or Ropewalk

To change your appointment at the QMC, City Hospital or Ropewalk (except for radiology or nuclear medicine clinics):

  • Phone the clinic number on your appointment card or letter between 8.30am and 4.30pm. Please have your appointment letter or card to hand as you will be asked for your hospital number.

To change your outpatient, radiology or nuclear medicine appointment:

If you use the online form to request a change to your appointment we will contact you within three working days to agree a convenient date and time for a new appointment. If you use the online form to cancel your appointment, we will not contact you to offer a new appointment.

If you need any additional help or advice please contact our Patient Advice and Liaison Service (PALS).

Choose and Book

Patients booking their first outpatient appointment can use Choose and Book to make, change, or cancel an appointment online. You will need the booking reference and password given to you by your GP when your referral was made.

Click here to go to Choose and Book to make, change or cancel an appointment.


Further questions on your appointment

If you have any other questions or are dissatisfied with the appointments service you can contact our Patient Advice & Liason Service (PALS).

By telephone:

Freephone: 0800 183 0204 (free from a UK landline)
From a mobile or abroad: 0115 924 9924 ext 65412 or 62301

Our office is open:
Monday – Friday, 10am-12pm, 1.30pm-3.30pm (excluding Bank Holidays)
Please leave a message outside these times or if we are unable to answer the phone, we will return your call as soon as possible.

By email:

You can send us an email at

We will respond to your email within 2 working days.

You can also use the contact form on our website to send us an email.

By text message (for deaf or hard of hearing people):

If you are deaf or hard of hearing and would prefer to send us a text message, you can text us on 07812 270 003.

By post:

You can write to us at:
NUH NHS Trust, c/o PALS, Freepost, NEA 14614, Nottingham NG7 1BR



0115 924 9924

City Hospital

0115 969 1169

All contact details

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NHS Nottingham University Hospitals
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