Patients and visitors

Access

The following links contain information provided by DisabledGo about corridors, wards, parking facilities, clinics and other public areas of the hospital for ease of wheelchair access, WC facilities, access to interpreters, large print information leaflets and many other criteria.

• Queens Medical Centre campus
• City Hospital campus

Both Queen’s Medical Centre and City Hospital campuses have disabled parking on site and wheelchairs available at the hospital entrances.

Meet and Greet Volunteers are available to offer directions and to provide assistance for people with specific needs, for example people who are visually impaired or who use a wheelchair.  

They are based at the Main Entrance, East Block entrance and Eye, Ear, Nose and Throat Centre entrance at the Queen’s Medical Centre campus; and at the outpatients, Green Entrance (Junction S1) and Yellow Entrance (Junction S12) at the City Hospital campus.

If you have any comments or suggestions about any aspect of care and treatment, please contact the Patient Advice and Liaison Service on 0800 052 1195 for the City Hospital campus or 0800 183 0204 for the Queen’s Medical Centre campus.
 

Wheelchair access

Both campuses offer free disabled parking, and wheelchairs are available at entrances to the hospitals. They are £1 each, refunded when the chair is returned.

 

Services for deaf people

Both campuses have minicom numbers:

• City Hospital campus: 0115 962 7749

  • Patient Advice and Liaison Service 0800 052 1195

• Queen’s Medical Centre campus:

  • Outpatient appointments 0115 942 2117 (Mon-Fri, 8.30am to 5.30pm)

  • Inpatients 0115 875 4638 (24 hours a day)

  • Patient Advice and Liaison Service (0800 183 0204, Mon-Fri, 9.30am-4.30pm)

  • Emergency Department 0115 970 9258 (24 hours a day)

  • Antenatal clinic 0115 970 9258 (7 days a week, 8am to 12pm)

British Sign Language Interpreting Service

Patients who need a British Sign Language Interpreter should let hospital staff know so that this can be arranged. More time should be allowed for an interpreter-assisted appointment.

The British Sign Language Interpreting Service can be contacted via telephone (Voice/minicom) on 0115 9786984

Chaplains available for Deaf people:
Full time - Rev Clifford Bowman Tel (Voice only) 01623 843290
Part time - Rev Sue Hemsley Tel (Voice only) 0115 9259602

 

Interpreting service

thebigword supply interpreting and translation services for NUH to help communication and understanding with non-English speakers. 

An interpreter can be booked via hospital staff.

thebigword provides:

• A confidential service through professionally trained interpreters

• Regular cover for specific clinics

• Individual interpreting sessions, pre-booked and in an emergency

• Translated material that is sensitive and appropriate to cultural needs

• The same interpreter wherever possible to ensure continuity and confidentiality